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United States Location Verification - Unable to do

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
1671 of 3,311

Hi Beatriz,

 

We'll reach out to you directly via a support ticket and assist with your location verification.

 

Thanks!

~ Valeria
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Active Member
Beatriz R Member Since: Feb 26, 2018
1672 of 3,311

Thank you!

Active Member
Chad H Member Since: Feb 26, 2018
1673 of 3,311

I attempted to upload an image of my ID for verification processing but it was rejected for unknown reasons (your site was less than specific). When attempting to re-upload a different digital image file I was told I'd made too many attempts already and I needed to contact "Customer Support", for which there is no easily accessible way to do so. How can I verify my ID so I can work with "US only" clients? Please advise.

 

Also, there's no listed tech support nor customer support email or chat method on your site. If your system tells us we need to contact you how are we supposed to do so?

Active Member
Carrie A Member Since: Feb 26, 2018
1674 of 3,311

I've attempted to upload my ID and got an error stating I reached maximum tried.  Can someone help or tell me how I can get my ID uploaded.

 

Thanks!

Community Guru
Nina K Member Since: Nov 29, 2017
1675 of 3,311

Chad, Khenda and Carrie,

 

I apologize for the inconvenience and thank you for reaching out. I've requested that one of our representatives reach out to each of you to help with uploading your ID document and completing the verification process.

~Nina
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Active Member
Kasey S Member Since: Feb 26, 2018
1676 of 3,311

I've attempted to upload my ID 3 times to verify my location; however, it keeps rejecting it. Now, I get an error saying contact support, but the link redirects to an invalid page. How can I verify my U.S. residency?

Active Member
Tony R Member Since: Feb 26, 2018
1677 of 3,311

Hi, 

I'm new to upwork and need some help to get my identification verified. I tried to upload my ID once and now I see the following message. 

"You've reached the maximum number of tries for uploading your ID. Please contact customer support."

Any assistance to move forward will be greatly appeciated. 

Thanks!

Community Guru
Ryan C Member Since: Feb 3, 2017
1678 of 3,311

Hello Tony,

 

I'm sorry to hear that. I'll have one of our representatives reach out to you shortly. Thank you!


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Active Member
Louie J Member Since: Feb 26, 2018
1679 of 3,311

Hey Guys

It was strongly suggested to me, by a coach in field, to use a psuedonym on freelance sites for numerous reasons, including branding etc.  So I began building my profile with it on Upwork...when I got the "location verify" area, I had the ID match problem...I'm not married to the psuedonym, and have no problem using my real name.... but my attempts to go back and change my pseudonym to my actual name along with verification has been met with a kind of loop...

I guess Ill try again in 24hrs?

Thanks

 

Community Guru
Ryan C Member Since: Feb 3, 2017
1680 of 3,311

Hello Louie,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

 


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