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United States Location Verification - Unable to do

Active Member
Chad H Member Since: Feb 26, 2018
1681 of 3,714

I attempted to upload an image of my ID for verification processing but it was rejected for unknown reasons (your site was less than specific). When attempting to re-upload a different digital image file I was told I'd made too many attempts already and I needed to contact "Customer Support", for which there is no easily accessible way to do so. How can I verify my ID so I can work with "US only" clients? Please advise.

 

Also, there's no listed tech support nor customer support email or chat method on your site. If your system tells us we need to contact you how are we supposed to do so?

Active Member
Carrie A Member Since: Feb 26, 2018
1682 of 3,714

I've attempted to upload my ID and got an error stating I reached maximum tried.  Can someone help or tell me how I can get my ID uploaded.

 

Thanks!

Community Guru
Nina K Member Since: Nov 29, 2017
1683 of 3,714

Chad, Khenda and Carrie,

 

I apologize for the inconvenience and thank you for reaching out. I've requested that one of our representatives reach out to each of you to help with uploading your ID document and completing the verification process.

~Nina
Active Member
Kasey S Member Since: Feb 26, 2018
1684 of 3,714

I've attempted to upload my ID 3 times to verify my location; however, it keeps rejecting it. Now, I get an error saying contact support, but the link redirects to an invalid page. How can I verify my U.S. residency?

Active Member
Tony R Member Since: Feb 26, 2018
1685 of 3,714

Hi, 

I'm new to upwork and need some help to get my identification verified. I tried to upload my ID once and now I see the following message. 

"You've reached the maximum number of tries for uploading your ID. Please contact customer support."

Any assistance to move forward will be greatly appeciated. 

Thanks!

Community Guru
Ryan C Member Since: Feb 3, 2017
1686 of 3,714

Hello Tony,

 

I'm sorry to hear that. I'll have one of our representatives reach out to you shortly. Thank you!


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Active Member
Louie J Member Since: Feb 26, 2018
1687 of 3,714

Hey Guys

It was strongly suggested to me, by a coach in field, to use a psuedonym on freelance sites for numerous reasons, including branding etc.  So I began building my profile with it on Upwork...when I got the "location verify" area, I had the ID match problem...I'm not married to the psuedonym, and have no problem using my real name.... but my attempts to go back and change my pseudonym to my actual name along with verification has been met with a kind of loop...

I guess Ill try again in 24hrs?

Thanks

 

Community Guru
Ryan C Member Since: Feb 3, 2017
1688 of 3,714

Hello Louie,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

 


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Active Member
Didi M Member Since: Feb 26, 2018
1689 of 3,714

Hello!

 

I'm new to Upwork (as a freelancer), and I'm also having issues submitting a proposal. I tried to upload my liscence, but the site wouldn't verify neither my driver's or State ID. Now that I've apparently used up all my attempts to submit my ID, it keeps telling me to talk to Customer Support. Can you help?

 

Thankyou,

Didi

Community Guru
Ryan C Member Since: Feb 3, 2017
1690 of 3,714

Hello Didi,

 

I'm sorry to hear that. One of our team members will reach out to you shortly to assist you. Thank you!


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