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United States Location Verification - Unable to do

bosesumon
Ace Contributor
Sumon B Member Since: Jul 15, 2016
1691 of 5,094

Yes, I understand Goran, I just wanted to know if anyone else has faced this issue, I have mentioned in the begining already that I have a ticket open for this.

missgray
Active Member
Ayala G Member Since: Feb 24, 2018
1692 of 5,094

Hi,

 

I am having the same issue and the link to the support page does not work. Could someone help me please?

 

Thanks,

Ayala

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
1693 of 5,094

Hi Ayala,

Sorry to hear you ran into issues with verification. One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

Untitled
anaph
Active Member
Ana H Member Since: Feb 25, 2018
1694 of 5,094

Hi There,

 

I'm also having issues with verifying my location! Created a post in the community forum but have not received any feedback yet.

 

Can customer service help in any way please?

 

There are some assignments which I'm very keen to submit a proposal for, but I can't do this until the location verification is sorted.

 

Thanks

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1695 of 5,094

Hi Ana,

One of our team members will reach out to you to assist you with verifying your location very shortly. Thanks!

~Nina
connerjpeterson
Active Member
Conner John P Member Since: Mar 15, 2018
1696 of 5,094

You've reached the maximum number of tries for uploading your ID
I am having the same issue. My ID and name match but i am getting this error

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1697 of 5,094

Hi Conner,

We'll have a team member reach out to you directly asap to help assist with your verification.

~Nina
bowman-zachary
Active Member
Zachary B Member Since: Mar 15, 2018
1698 of 5,094

I just created my account and tried to verify my location using my driver license.

But it failed and i received an email from upwork explaining that my account is on hold. Does anyone know what's going on and what i should do?

Thanks

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1699 of 5,094

Hi Zachary,

We'll have one of our agents reach out to you directly with more information regarding this account hold. Thank you

~Nina
aschauer-esq
Active Member
Andrew S Member Since: Mar 15, 2018
1700 of 5,094

I tried uploading my genuine, unmodified ID (a California driver's license) several times, and am now getting this error message:

 

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

 

There doesn't seem to be any way to contact customer support other than these forums, so hopefully someone from Upwork shows up in this thread ASAP...

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