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United States Location Verification - Unable to do

Active Member
Mary B Member Since: Feb 27, 2018
1691 of 3,714

I've been trying to get a copy of my license uploaded as requested by Upwork, but I keep getting a kickback error message.  I've checked the DPI, file size, type, clarity, etc. and I still can't get it to take. Is there anything else I can do?

Community Guru
Nina K Member Since: Nov 29, 2017
1692 of 3,714

Hi Mary,

I've requested that one of our agents reach out to you directly to help assist you in successfully getting your document uploaded.

~Nina
Ace Contributor
Larry w Member Since: Feb 26, 2018
1693 of 3,714

I keep getting this prompt for ID and location: Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

And now location is wonky.

 

Help!!!!!!

Community Guru
Nina K Member Since: Nov 29, 2017
1694 of 3,714

Hi Larry,

One of our team members will reach out to you directly to help assist you with this.

~Nina
Active Member
Jacob M Member Since: Feb 28, 2018
1695 of 3,714

Hello, I have reached the maximum number of tries for uploading my ID and would like to talk to support. Thanks!

Community Guru
Nina K Member Since: Nov 29, 2017
1696 of 3,714

Hi Jacob,

A member of the team will be reaching out to you very shortly to help you with this, thank you.

~Nina
Active Member
Setember H Member Since: Feb 27, 2018
1697 of 3,714

I am trying to add my Identity Verification and have followed all requirements (jpeg, size requirements, all four corners) but continue to receive an error that the system is having trouble confirming.  Now what can I do????????

Active Member
Cindy P Member Since: Mar 1, 2018
1698 of 3,714

I exceeded amount of times to upload my ID for a proposal, help.

 

Community Guru
Nina K Member Since: Nov 29, 2017
1699 of 3,714

Hi Cindy,

One of our team members will reach out to you very shortly to help assist you with completing the verification process.

~Nina
Active Member
Alicia L Member Since: Mar 1, 2018
1700 of 3,714

Hi, I couldn't complete identity verification because too many tries! Each time there was some error, even though my photos matched the criteria.

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