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United States Location Verification - Unable to do

Active Member
Brian E Member Since: Feb 20, 2018
1691 of 4,717

Hello -


I am new to upwork, am not sure if this is the right venue. I am having this same problem. I see the follow error..


You've reached the maximum number of tries for uploading your ID



How do I fix this? I live in Chicago and this error prevents me from submitting proposals on US only jobs.


Please et me know if there is someplace else to ask this.


Community Guru
Nina K Member Since: Nov 29, 2017
1692 of 4,717

Hi Brian,

One of our team members will reach out to you directly to help you with this.

Active Member
Marlowe G Member Since: Feb 21, 2018
1693 of 4,717

Hi Nina,


I tried uploading a low-res photo of my US ID a few times last night and woke up to this same error message. I have a new, hi-res scan of my ID that I'd like to upload, but it now says I need to contact customer support in order to unlock this feature. I can't seem to find any email or phone number anywhere on the Customer Support site to help resolve this issue. Could you please point me in the right direction? 


Thanks in advance.



Goran V Moderator Member Since: Mar 24, 2017
1694 of 4,717

Hi Marlowe,

Our team will contact you directly via ticket and assist you further with this. You can access your ticket section on this Link, thank you.

Active Member
Jennifer O Member Since: Feb 22, 2018
1695 of 4,717

Received this message as well and can't do anything about it as I receive an error page after clicking "contact customer support".

Avery O Moderator Member Since: Nov 23, 2015
1696 of 4,717

Hi Jennifer, 

The Customer Support Team will reach out to you to assist you further.

Active Member
Zach M Member Since: Mar 1, 2019
1697 of 4,717

I was told I needed to verify my identity, so I uploaded a picture of my license, but it came back saying my name didn't match that on my ID (it does). Then after a couple attempts it said I wasn't uploading the right file type or size (it was a 1 MB JPEG). Now it says I've reached my ID verification limit and I have to contact help. I'm not sure where help is other than this forum. Can anyone help me? Thanks!

Goran V Moderator Member Since: Mar 24, 2017
1698 of 4,717

Hi Zach,


One of our team members will reach out to you as well and assist you further with verifying you ID, thank you.

Active Member
Seana G Member Since: Sep 1, 2015
1699 of 4,717

Yeah, I'm having the same issue as well.

Community Guru
Jo-An B Member Since: Aug 2, 2016
1700 of 4,717

Hi Seana,

Thanks for your message. May we know what issues you encountered? Is this for US location verification? Or having problems uploading your ID?

~ Jo-An