Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 16, 2020 11:54:05 PM by Goran V
Hi Mia,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Nov 17, 2020 10:36:17 PM by Mia P
Hi Goran,
The person took 18 hours to respond, and she only restated her original advice, which was completely unhelpful.
She sent me a link to verify my ID, but it's asking for a utility bill (or similar). I can't provide that, because my mailing address is currently inaccessible due to COVID. What can I do? Can the verification process be "reset" so I just need to provide an ID?
Thank you.. getting quite frustrated.
Nov 18, 2020 12:02:46 AM by Joanne P
Hi Mia,
I can see that one of our agents is already assisting you directly via ticket. The agent will update your ticket to assist you further.
Nov 18, 2020 10:02:14 AM by Diana B
I am having the same issue after submitting a photo of my drivers licence.
Nov 18, 2020 11:00:20 AM by Bojan S
Hi Diana,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 18, 2020 09:48:19 PM by Arif L
I am a Non-US citizen based in Geneseo and own a company registered and operating in the US. I have created a freelancer account in order to create an Agency account on Upwork under the name of my company so we can work on Upwork as well. My company address and address on my account are the same. So, wanted to know what kind of documents I can utilize to verify my ID? As we are willing to bid on 'US Only projects' as well.
Kindly, Upwork moderators and active members help me with this as we are working with a tight deadlines.
Nov 18, 2020 10:51:48 PM Edited Nov 18, 2020 10:53:24 PM by Petra R
Arif L wrote:I am a Non-US citizen based in Geneseo.
Do you actually physically live in Geneseo and are currently there? With all the necessary paperwork such as work permits etc?
Arif L wrote:As we are willing to bid on 'US Only projects' as well.
Do all your agency members also reside in the USA? (Only those physically living in the USA may work on "US only" projects)
Nov 18, 2020 11:46:19 PM by Joanne P
Hi Arif,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 19, 2020 02:52:40 PM by Josh G
I've taken a very clear picture of my license with proper lighting, DPI, file size, etc yet it keeps telling me it can't identify my identity when uploading the image
Nov 19, 2020 04:54:31 PM by Joanne P
Hi Josh,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 19, 2020 03:52:11 PM by Robert R
I uploaded my drivers license, however, the auto response is I cannot be verified or authenticated.
What is next step to correct. I don't see any direct contact for support.
Thanks
Robb
Nov 19, 2020 05:53:33 PM by Joanne P
Hi Robert,
One of our agents will reach out to you via a support ticket and assist you directly in completing the location verification process.
Nov 23, 2020 09:50:32 AM by Marcella I
Hello,
I have submitted my DL, but I'm having issues getting it verified. I've sent it a few times now.
Nov 23, 2020 11:19:09 AM by Bojan S
Hi Marcella,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 24, 2020 09:32:24 PM by Sohaib A
I need some help verifying my identity. I've maxed out the number of tries for the online verification and now I can't even find the link. Can someone help? Thanks,
-Sohaib
Nov 24, 2020 11:57:41 PM by Joanne P
Hi Sohaib,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 25, 2020 12:58:58 PM Edited Nov 25, 2020 02:26:25 PM by Bojan S
Cant make proposals cause of I.D. verification.
Nov 25, 2020 12:54:07 PM by Martha B
Could someone from Upwork contact me please? I need to open a support ticket. I can't ask for help here as it includes personal information, and none of the 'contact us' buttons are working on my laptop or mobile. Thanks.
Nov 25, 2020 01:00:39 PM by Martha B
I have a message on my account telling me to open a ticket but when I click it, it just goes through to FAQs.
Nov 25, 2020 01:46:17 PM by Preston H
Martha, you can tell us what your question is. You don't need to specify personal contact information.
Nov 25, 2020 01:48:49 PM by Martha B
Yes upwork is not letting me verify my location and I need to talk to them.
Nov 25, 2020 02:31:01 PM by Bojan S
Thank you for reaching out to us, Sametra and Martha.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Nov 26, 2020 02:10:27 AM by Martha B
Thanks I submitted the extra documents yesterday. Can you let me know how long it will take to resolve? Thanks.
Nov 27, 2020 02:05:59 PM by Genevieve B
Do you know why the system won't upload my driver's license from a USA state?