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Bharath Mohan's avatar
Bharath Mohan S Community Member

United States Location Verification - Unable to do

Getting this error:


Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

 

I need help on this. 

 

Please help me resolve the issue.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

View solution in original post

5,266 REPLIES 5,266
Joanne's avatar
Joanne P Retired Team Member

Hi Marcella,

 

I've shared your concern about completing the location verification process. One of our team members will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork
Alexis's avatar
Alexis R Community Member

Reached the maximum number of tries to upload your ID. What do I do about this?
Joanne's avatar
Joanne P Retired Team Member

Hi Alexis,

 

I've shared your concern with completing the location verification process with our team. One of our team members will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork
Colleen's avatar
Colleen W Community Member

I tried submitting my driver's license and made sure it was clear, but got rejected and now can't submit to any jobs. Is this the best place to get that fixed? Thank you!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Colleen,

 

I'm sorry to hear you've had trouble with the verification. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Elicia's avatar
Elicia P Community Member

I tried uploading my ID (drivers licenses and am now receiving an error message that I’ve reached the maximum number of tries to upload my ID. It’s saying that I need to contact customer support, but we all know that’s practically non-existent. I also have my first offer pending that I don’t think I can accept until I get my ID verified. So frustrating! Someone help please!
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Elicia,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi
Alyssa's avatar
Alyssa F Community Member

I attempted to submit a U.S. Passport and received a message telling me that my ID could not be verified. I don't understand why this happened as I believe I followed all the instructions as listed, and I want to know how to appeal my case, get verified and remove the hold that has been placed on my account. Is there a way to get some kind of manual verification to double check my ID?

Nikola's avatar
Nikola S Retiring Moderator

Hi Alyssa,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

~ Nikola
Alyssa's avatar
Alyssa F Community Member

Nikola,

 

There is no verification currently being required because when I attempted to verify, the submission failed. I am unable to submit proposals to jobs because the algorithm rejected my passport photo, I have a hold placed on my account, and I am not being given the option to verify properly. I attempted to file a support ticket and was continuously redirected here to the forums instead. How can I get my passport verified and start working?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Alyssa,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Rebecca's avatar
Rebecca S Community Member

Kind of confused...I uploaded a photo of my New Hampshire driver's license and it was rejected. Now I can't upload it again and I received an email restricting access to my upwork account. How do I fix this?

 

**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Rebecca,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us.

~ Bojan
Upwork
Kylie's avatar
Kylie M Community Member

PLEASE ADVISE

Getting this error:


Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

 

I need help on this. 

 

Please help me resolve the issue.

Kylie's avatar
Kylie M Community Member

**EDIT. not "Location verification". My error actually says "You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support"

And support has not gotten back to me.

Andrea's avatar
Andrea G Community Manager

Hi Kylie,

 

I checked and can see you were able to submit a support ticket with our team regarding your verification. Please allow some time for our team to review and they will reply directly to your ticket as soon as possible. If you have any questions, feel free to update your ticket with our team as they are the ones who can best assist you. 

 

Thanks!

~Andrea
Sue's avatar
Sue R Community Member

Hello! can you help me with the following? My profile says that I have tried to verify my identity many times,

this is because I was trying to verify my identity with a US employment permit card

apparently this document was not accepted by upwork, as they only accept driver's license.

 

I already have my driver's license and could verify without problems. But I don't have the option enabled. Could you help me to enable this option? or to verify my identity via call or web cam.

Bojan's avatar
Bojan S Community Manager

Hi Sue,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Brian's avatar
Brian B Community Member

I am having the same issue with "You've reached the maximum number of tries to upload your ID." AFTER I've already been verified via Upwork's video call. My name has the verified badge but I cannot accept a client proposal. 

Joanne's avatar
Joanne P Retired Team Member

Hi Brian,

 

I've escalated your concern to our team. One of our agents will reach out to assist you directly via a support ticket in completing your verification process. 

~ Joanne
Upwork
Gerald's avatar
Gerald W Community Member

I'm tryna  verfiy my ID also I really need help this how Louisiana's ID are shaped. Please help me

Avery's avatar
Avery O Community Manager

Welcome to the Upwork Community, Gerald!

As a gentle reminder, please refrain from attaching or posting any personal identifiable information as the Upwork Community is a public forum, and accessible to users who are not logged in on Upwork. 

Regarding your concern, it looks like you are trying to verify your identity. I'll go ahead and share your concern with the Customer Support Team so that they can reach out to you and assist you. 


~ Avery
Evan's avatar
Evan B Community Member

Hi there!

 

I needed to upload my Driver License for submitting proposals, but I have Tx Driver License and I am only Oxford, PA temporarily.Please check my issue and solve it asap.

 

Looking forward to hearing from you soon.

Thanks,

 

Evan

Joanne's avatar
Joanne P Retired Team Member

Hi Evan,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly in completing your location verification process. 

~ Joanne
Upwork
Bill's avatar
Bill R Community Member

Because of CoVid, California has suspended issuing driver's licences but are simply extending their life without issuing new cards.

 

This means that Upwork will not accept my current license because it has an expired date on it.

 

Am I going to be unable to bid for work until the pandemic is over and done with?