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United States Location Verification - Unable to do

Active Member
Renee B Member Since: Apr 11, 2018
1991 of 3,404

I am also having this same issue. It is my first time trying to verify my ID and I checked to make sure it is in the correct format, but no luck unfortunately.

Community Guru
Nina K Member Since: Nov 29, 2017
1992 of 3,404

Hi Renee,

Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
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Active Member
Austin L Member Since: Mar 28, 2018
1993 of 3,404

I also am having some troubles with verifying my ID. I am not running out of attempts, it just simply states that it is an unsupported card, although it is a normal US Driver's License. 

Community Guru
Ryan C Member Since: Feb 3, 2017
1994 of 3,404

Hello Austin,

 

Could you please try to create a ticket by clicking the Contact Customer Support link in the error displayed? If you are not able to create a ticket, please reply to this thread. Thanks!


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Active Member
Ann Margret D Member Since: Apr 3, 2018
1995 of 3,404

Hi,

I am having the same issue.  I have tried submitting my drivers license several times and it has failed.

 

I would appreciate it if someone could contact me to resolve this issue.

 

 

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1996 of 3,404

Hi Ann,

One of our team members will reach out to you shortly and assist you further, thank you!


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Active Member
Amanda S Member Since: Apr 3, 2018
1997 of 3,404

I got a notice that I have attempted to upload my ID too many times.

Community Guru
Ryan C Member Since: Feb 3, 2017
1998 of 3,404

Hello Amanda,

 

Have you tried following the instructions Valeria K. posted below? If you are still having some trouble sending us a ticket, please respond to this thread. Thank you!


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Active Member
Amanda S Member Since: Apr 3, 2018
1999 of 3,404

Hey Ryan! I don't see anything posted below. I could be missing something, though!

Community Guru
Ryan C Member Since: Feb 3, 2017
2000 of 3,404

Hi Amanda,

 

Please click on a US-only job in your job feed and at the top of the page you should see a notification asking you to contact customer support. If you go ahead and click the green link, it will allow you to create a ticket directly to the team so that they can help you resolve your ID verification issue. Thank you!


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