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United States Location Verification - Unable to do

Community Guru
Nina K Member Since: Nov 29, 2017
2041 of 4,001

Hi Yvette,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
Active Member
Thane A Member Since: Apr 30, 2018
2042 of 4,001

Hello, I'm having issues with verification as well. I don't know if it's because the picture is slightly blurry or what. If I need to try and take a clearer picture, or find other documents to use, I probably can.

Community Guru
Nina K Member Since: Nov 29, 2017
2043 of 4,001

Hi Thane,

Please follow the directions that I posted a few posts above to Yvette, as you can utilize these directions to get direct assistance from the support team in uploading your ID.

~Nina
Active Member
Sharon B Member Since: May 5, 2018
2044 of 4,001

I am tryng to reach customer service. I cannot upload my ID - maximum number of attempts exceeded. Please help. THANKS.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2045 of 4,001

Hi Sharon, 

 

Someone from the team will reach out to you via email to assist you directly. Thank you!


-Joanne
Untitled
Active Member
Gabriel S Member Since: May 6, 2018
2046 of 4,001

I wanted to start actually applying for stuff, but a lot of what I am interested in requires I be in the US. I live in Alaska, which IS part of the US. When I tried to use my State ID since I have no other form of ID, it claimed it was not a valid form of ID. Despite the fact it was a State ID which is supposed to be a valid form of ID.

Community Guru
Jo-An B Member Since: Aug 2, 2016
2047 of 4,001

Hi Gabriel,

Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~ Jo-An

Untitled
Active Member
Twana D Member Since: May 7, 2018
2048 of 4,001

Says verification failed and I have tried to upload my ID several times. Message to contact customer service.

Community Guru
Nina K Member Since: Nov 29, 2017
2049 of 4,001

Hi Twana,

Kindly click on a job that you would like to send a proposal to. At the top of the page you'll see a notification asking you to contact customer support with a green link. Please click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue. Thanks!

~Nina
Active Member
Twana D Member Since: May 7, 2018
2050 of 4,001

ok thanks.

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