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United States Location Verification - Unable to do

Active Member
Elisabeth T Member Since: Mar 21, 2019
2771 of 3,661

On some of the other message boards, it looks like a community moderator is able to reset the number of times you can upload. I guess we just have to wait. Super frustrating. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2772 of 3,661

Hi Elisabeth, and Adam, 


The Customer Support Team will reach out to you to assist you with your location verification. I apologise if this has inconvenienced you in any way.


-Avery
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Active Member
Arooj M Member Since: Mar 21, 2019
2773 of 3,661

You've reached the maximum number of tries to upload your ID. 

Community Guru
Farid Ahammed B Member Since: May 30, 2016
2774 of 3,661

Hi Arooj,

 

I think you have tried to upload your ID few times incorrect format that's why It shows, Check your email upwork has opened a Ticket for this case and upload there, If you don't see please check with support.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2775 of 3,661

Hi Arooj, 

 

A member of the Customer Support Team will get in touch with you to assist you with your location verification. 


-Avery
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2776 of 3,661

Hi Arooj, 

 

A member of the Customer Support Team will get in touch with you to assist you with your location verification. 


-Avery
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Active Member
Louise H Member Since: Mar 22, 2019
2777 of 3,661

I am trying to set up an Upwork freelance account. I live in US but am currently traveling overseas and cannot receive verification code text on my US mobile phone. Any suggestions on how to proceed with my application?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2778 of 3,661

Hi Louise,

 

Your address on your profile needs to reflect your current location. Let me know the country you`re currently located in and I will update it. Once you`re back in the US you will be able to change your address. Thank you.


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Active Member
Manuel JR R Member Since: Mar 22, 2019
2779 of 3,661

Please assist with uploading my ID to verify my account.I've tried to upload it my self but it keep getting an error 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2780 of 3,661

Thank you for reaching out to us, Manuel JR.

 

I've escalated your account information to our support team.

 

One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

~ Bojan
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