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United States Location Verification - Unable to do

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2781 of 3,300

Hi JayaPrakash,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Jessica M Member Since: Mar 23, 2019
2782 of 3,300

I have not received an email to verify my identity. My government ID matches my name but the message on my profile reads: You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2783 of 3,300

Hi Jessica,

 

One of our customer support agents will reach out and assist further in uploading your ID to complete the location verification step. Thanks!


-Joanne
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Active Member
Loren W Member Since: Mar 23, 2019
2784 of 3,300

I got the same message, saying there's a problem with my ID. 

Moderator
Riri A Moderator Member Since: Jul 21, 2018
2785 of 3,300

Hi Loren,

 

Thank you for reaching out. A member of our team will reach out to you directly to further assist you with verifying your location. Let me know if you need anything else. 

~ Riri
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Active Member
Jessica M Member Since: Mar 23, 2019
2786 of 3,300
Hi I was wondering when I’d hear back from someone to verify my identity? Thanks so much.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2787 of 3,300

Hi Jessica,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
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Active Member
Adam S Member Since: Mar 24, 2019
2788 of 3,300
I wanna verify my ID, I have tried many times but it didn't work and now it tells me that I've reached the maximum number of tries to upload your ID. what can I do now ?
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2789 of 3,300

Hi Adam,

 

One of our team members will reach out to you via ticket as soon as possible to assist you further with your verification. Thank you.


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Active Member
Sean C Member Since: Mar 24, 2019
2790 of 3,300

I'm also having the same issue - not sure why Upwork rejected my passport while every other bank and website has accepted it. 

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