I have not received an email to verify my identity. My government ID matches my name but the message on my profile reads: You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.
One of our customer support agents will reach out and assist further in uploading your ID to complete the location verification step. Thanks!
Thank you for reaching out. A member of our team will reach out to you directly to further assist you with verifying your location. Let me know if you need anything else.
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.