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United States Location Verification - Unable to do

Active Member
Brianna T Member Since: Mar 24, 2019
2801 of 3,485

Hello, 

I tried submitting a photo of my ID 3 times without success, and I'm now locked out from trying to do it again. I got an error message every time - twice saying it was the wrong type of ID (it's my MN driver's license) and another time saying it was the wrong size. I can't submit any proposals until I get this figured out so I'd greatly appreciate any support. Thanks! 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2802 of 3,485

Hi Brianna,

 

One of the customer support team members will reach out and assist you directly in uploading your ID, thank you!


-Joanne
Untitled
Active Member
Danielle F Member Since: Mar 24, 2019
2803 of 3,485

I tried to upload my unaltered, with borders, jpeg, Driver's License twice and i got an email saying my account is now on hold. There are zero steps in the email to correct this. The chat bot says to post here for an answer. Someone please help!

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2804 of 3,485

Hi Danielle, 

 

One of the customer support team members will reach out to assist you further. Thank you!


-Joanne
Untitled
Active Member
Christina N Member Since: Mar 24, 2019
2805 of 3,485

I've been trying to upload an image of my Massachusetts State ID to verify my location, but every time I try it says that my ID type is unsupported for some reason. The only thing I can think of that might be giving it trouble is Massachusetts has two kinds of state IDs, one which can act as a federal ID similar to a passport and a regular state one like the one I have. If I can send someone the image I am trying to upload it would give me a better idea if I'm doing something wrong on my end. Thank you.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2806 of 3,485

Hi Christina,

 

A member of our customer support team will reach out to assist you directly via email, thank you!


-Joanne
Untitled
Active Member
Subhasmita S Member Since: Mar 24, 2019
2807 of 3,485

Not able to upload my id.It says to contact customer support.Please help.

Active Member
Corethia J Member Since: Mar 24, 2019
2808 of 3,485

I am having the same issue. Have you found a solution?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2809 of 3,485

Hi Corethia and Subhasmita,

 

A member of our customer support team will reach out and assist you directly via email. Thank you!


-Joanne
Untitled
Active Member
Subhasmita S Member Since: Mar 24, 2019
2810 of 3,485

Hi,  After uploading my id, it could not be verified.  How can i proceed ?

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