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United States Location Verification - Unable to do

Bojan S Moderator Member Since: Mar 9, 2018
21 of 2,255

Hi Amy,


One of our team mebers will reach out to you directly and assist you further with your verification process, thank you for reaching out to us. 

~ Bojan
Active Member
Eduard G Member Since: Feb 11, 2019
22 of 2,255


I have tried uploading my ID multiple times and it sall there but it has hit the max limit. May I talk to customer support so I can prove my identity 

Avery O Moderator Member Since: Nov 23, 2015
23 of 2,255

Hi Eduard, James, Jyoti, Rahil, Toluwa, and LyKae, 

I have shared your account information with the Customer Support Team and they will get in touch with to assist you further.

Active Member
Kyle M Member Since: Mar 16, 2018
24 of 2,255

I have reached the max time to upload my id twice now. Can someone you help me with verifying my location?

Community Guru
Jo-An B Member Since: Aug 2, 2016
25 of 2,255

Hi Kyle,

Sorry to hear you're having verification issues. One of our team member will reach out to you directly through ticket. Thanks.

~ Jo-An

Active Member
Thomas E Member Since: Mar 21, 2018
26 of 2,255

I am having the same issue. I am not sure why my ID picture is not being accepted.

Active Member
Kalila M Member Since: Mar 22, 2018
27 of 2,255
I am having the same issue. Uploaded a valid California driver's license and everything is clear and visible, but yet your system was not able to verify it. Please help.
Community Guru
Nina K Member Since: Nov 29, 2017
28 of 2,255

Hi Kalila,

Please go ahead and click on the question mark to the right of the 'Find Jobs' search box, and then click on Help & Support. You'll then be able to click the green "Get Help" button towards the bottom of the page which will allow you to create a support ticket so that the team can assist you with completing the verification.

Active Member
Tamara M Member Since: Apr 17, 2017
29 of 2,255
Hello I’m gettinf the same error "You've reached the maximum number of tries for uploading your ID. Please contact customer support."
Community Guru
Ryan C Member Since: Feb 3, 2017
30 of 2,255

Hello Tamara,


I just checked your account and I could see that you already have a ticket regarding this issue. I will make a follow up on your ticket so our team can assist you. Thank you.