United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

SAME HERE

[#3]

Hi Jason,

Please follow the instruction and the hyperlink showing on your end and you will be able to resolve this. If you need any help from us(moderators) let us know. Thank you!

[#4]

Nina,

I am also unable to verify my U.S. identification.  I've submitted my driver's license in several different ways, all of which met the file type, file size and resolution requirements, and every time I get a message that it couldn't be done.  I can't find any way to contact Upwork other than through this forum.  I can e-mail you a copy of my ID if that helps.  Really need to get this resolved.  I had a rare day clear today to get started applying for work on here and now the whole day has gone to waste.  Please help.

-Greg

[#5]

I am having the same issue, can't get to the link where I can send my photo ID. I don't see the email ID either where I can send my request.

[#6]

Hello, I also need this kind of help. I have failed 3 times to verify myt ID card.

I wish you to help this as soon as possible.

Best.

[#7]

I have had the multiple attempts pop up trying to verify my ID. How do I get this taken care of? I have looked for that verfiy tab and I do NOT see it anywhere. 

[#8]

Can an agent reach out to me to help with the same issue? 

[#9]

I am no longer able to submit my ID for verification and need help getting it set up. Please have someone contact me so I can get my ID verified. Thank you.

[#10]

I have the same problem!

[#11]

HI Lynn, and Yulia, 

A member of the Customer Support Team will reach out to you to assist you with verifying your location. I'm sorry if this has caused any inconvenience on your end. 

[#12]

Nina, Can someone help me as well?  I am having the same issue for two days.

Thanks-

Sonja

[#13]

Hi Sonja,

I checked and it looks like our team has already reached out to you regarding your concern. Please check this support ticket and follow the steps provided to complete the verification process. 

Thank you.

[#14]

Hi Nina,

I also have this problem - "have reach my maxium number of atempts to upload my ID".

Can you please help me?

[#15]

Hi Kenneth,

Our team will reach out to you as well and assist you further. Thank you.

[#16]

Hi- I’m having the same problem. It will not accept my ID. My account was recently reactivated and my name on my id is now different from my account name.

[#17]

Hi Amy, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[#18]

Also in the same boat as these guys...I need help with upload my I.D. verfication after several of failed tries. Thank you.

[#19]

I have same problem. Id verification; too many attempts so account on hold.  Can someone from customer service please help ! 

[#20]

Hi Jennifer, 

The Customer Support Team will assist you with verifying your location. 

[#21]

Hi Avery,

I have the same issues with verifying my location and I've run out of attempts.

[#22]

Hi Alexcia and Luke,

One of our team member will reach out to you directly and assist you with the process.

[#23]

I am having the same issue - it is telling me my ID is not a valid format, but I am submitting my state-issued driver's license from SC. Help!

[#24]

Maggie & Jonathan,

One of the team members will reach out to each of you to assist with the verification issues you are experiencing. Thanks!

[#25]

Ive had the same issue. I tried uploading my id to verify my location. Now i am all out of attempts. Can someone help me verify my location?

[#26]

I also have this problem, can I get help to fix this?