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United States Location Verification - Unable to do

Active Member
Nhu M Member Since: Apr 17, 2019
3281 of 3,400

I uploaded my driver license and the system cannot recognize it so it stated that "you reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.". What should I do now? Please help me. Thanks

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3282 of 3,400

Thank you for reaching out to us, Nhu.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Steven K Member Since: Apr 17, 2019
3283 of 3,400

I need to find out why Upwork did not accept my passport photo.

 

I am trying to get verified so I can do some work

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3284 of 3,400

Hi Steven,

 

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.

~ Bojan
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Active Member
Drew L Member Since: Apr 17, 2019
3285 of 3,400

I've tried uploading my passport photo but it did not accept my ID -- could I please also be directly contacted via a support ticket to resolve this? Thank you!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3286 of 3,400

Hi Drew, and Nick, 

A member of the Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Steven K Member Since: Apr 17, 2019
3287 of 3,400

I still have not received anything Bojan

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3288 of 3,400

Hi Steven,

 

Our team has already reached out to you via ticket with detailed instructions on how to complete your verification. You can access your tickets on this Link, Thank you.


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Active Member
Nick N Member Since: Apr 17, 2019
3289 of 3,400
Hi guys,

I can’t pass the identity verification as my ID was issued outside of the USA (although I live in the USA and focus on the local customers).

How can I pass the identity verification under these circumstances?

Thanks!
Active Member
Mariah P Member Since: Apr 18, 2019
3290 of 3,400

I get this message

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

**Edited for Community Guidelines**

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