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United States Location Verification - Unable to do

Active Member
Erica A Member Since: Apr 16, 2019
3281 of 3,714

Having the same issues. Hopefully someone has an answer. 

Active Member
Charlie G Member Since: Apr 16, 2019
3282 of 3,714

I'm having the same problem. Have you reselved yours yet?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3283 of 3,714

Hi Maia, Erica, and Charlie, 

The Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Phil G Member Since: Apr 16, 2019
3284 of 3,714

You've reached the maximum number of tries to upload your ID. Please contact customer support

 

Thats the msg I'm getting when I try to submit a proposal

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3285 of 3,714

Hi Phil, 

A member of the Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Ryan T Member Since: Apr 16, 2019
3286 of 3,714

I am having difficult verifying my identify. I uploaded a photo of my State ID, but I was told there was an issue with the photo and to contact customer service. I think it was because my camera rotated the image when it was uploaded. It says "You've reached the maximum number of tries to upload your ID" after only uploading once. Can you reset this limit so I can upload it again? 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3287 of 3,714

Hi Ryan, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Nichita S Member Since: Apr 17, 2019
3288 of 3,714

After I uploaded my ID the system rejected it. How do I upload a new photo of my ID? The 'Verify Now' link is no longer present in my account.

 

--

Nick S

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3289 of 3,714

Hi Nichita,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Oscar B Member Since: Apr 17, 2019
3290 of 3,714

I get the following message:

You've reached the maximum number of tries to upload your ID. Please contact customer support.

 

Pleae advise

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