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United States Location Verification - Unable to do

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Ace Contributor
Stefan M Member Since: Mar 3, 2019
3451 of 4,176

Hi Angeles, do you try with another browser? 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3452 of 4,176

Hi Angeles,

 

I see that you already chatted with our team regarding uploading your driver's license for verification. Please refer to the link that was shared to you via chat so that you can submit your driver's license. If you need any assistance, please let us know. Thanks!


-Joanne
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Active Member
Ajai C Member Since: May 27, 2019
3453 of 4,176

Hello,

My passport was declined, how can I try again?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3454 of 4,176

Thank you for reaching out to us, Ajai.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Kevin L Member Since: May 27, 2019
3455 of 4,176

Hello,

I've reached the maximum number of uploads for identity verification. Can a support personnel please help?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3456 of 4,176

Hi Kevin, 


I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you with your verification. 


-Avery
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Active Member
Michael B Member Since: May 30, 2019
3457 of 4,176

Ok, so why is it that clicking on any of your respective profile names yields an insufficient privileges error?

Many of us have worked at company's where technical support volume is extremely high and yet the POC information is very easily located and being purposefully elusive simply isn't an option.

 

With that, I've been unable to get passed the preliminary account creation, and reply to interested suitors, due to this error:

 

[[ You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support. ]]

 

While I know this question is quite fundamental, I simply can't invest any more time looping back to the same starting point and getting no where.

What must I do to get passed this point, practically and in simple terms?

Thanks in advance. 

 

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3458 of 4,176

Thank you for reaching out to us, Michael.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Cherie D Member Since: May 31, 2019
3459 of 4,176

I just had my account verified, yet if I try to submit a proposal I see this message:

You may still submit a proposal, but the client will see that the proposal does not meet the following criteria: Location: United States, UTC-06:00.

 

I reside in the US. I also do not see an option for Identity Verification under my settings. Please help.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3460 of 4,176

Hi Cherie,

 

It looks like you have successfully verified your location. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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