Oct 8, 2017 07:28:17 AM by Bharath Mohan S
May 23, 2019 08:46:16 AM by Christopher Marc N
The "verify now" link isn't working, so I need Upwork support to send the link for the ID verification
May 23, 2019 11:09:00 AM by Joanne Marie P
Hi Christopher Marc,
I've shared your concern with our customer support team and one of the team members will reach out and assist you directly via support ticket. Thank you!
May 25, 2019 06:28:04 PM by Hans C
Hi all,
I am in the process of creating my Upwork account. Upwork asked me to verify my ID. While my ID is my full legal ID and the picture matched all of the criteria, nearly immediately after submitting the ID I was notified that Upwork was unable verify my ID. I believe this issue stems from my profile name not originally matching my FULL name on my ID (though I did change it when submitting my ID).
My only question is that my account has been put on hold now and I don't see how I can resolve this issue as there is not a place I can find where I can reupload my ID or try again. What can I do to resolve this issue and get my account verified and reopened?
Thank you all in advance!
May 26, 2019 03:06:01 PM by Joanne Marie P
Hi Angeles,
I see that you already chatted with our team regarding uploading your driver's license for verification. Please refer to the link that was shared to you via chat so that you can submit your driver's license. If you need any assistance, please let us know. Thanks!
May 27, 2019 03:01:34 PM by Bojan S
Thank you for reaching out to us, Ajai.
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
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