United States Location Verification - Unable to do

[Bojan S]

Hi Elvis,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Denise L]

I am trying to upload my driver license but am told that the name on my DL does not match my profile; but it does. Any suggestions?

[Bojan S]

Hi Denise,

I just checked your account and it looks like you have already successfully verified your location. Let us know if you need any further assistance, we're here to help. 

[Matthew C]

Upon submitting my government ID (aka my driver's license) onto upwork multiple times, the system could not read nor verify it. When it came to that I requested having a video verification chat but the notification for that and trying to get a video chat done is not working. I have recieved no video verification notification and I am stuck now. I really wish to work with upwork and its brilliant platform but it won't let me go ahead and verify my ID. Please help!

[Riri A]

Hi Matthew,

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

[Matthew C]

I followed through on the resubmission link. How will I be notified if I am finally verified? I barely even got notified about not being verified because it showed up as I was applying for a gig. I wasn't even notified properly in my notification bar. SMH

[Bojan S]

Hi Matthew,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for reaching to us.

[Anthony C]

I've seen this issue on here before but I've followed all guidelines specified in others' requests, and still have no success. I've spent my time creating and setting up this profile, as well as taking tests to show my skills, and yet my identity verification failed. I used a regular photo of my Driver's License, sitting flat on my desk and it is perfectly clear, yet the ID verification failed 3 times. Now my account is on hold and I am unable to accept any contracts or create any proposals. Very frustrating.

[Riri A]

Hi Anthony,

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

[Alan W]

May I raise a support ticket, please?  I was told in February that I'd been approved - but today (my first time on the site since February) I find I can't submit proposals. Thank you.