No matter what I do, I can't get my ID verified. I've tried all of the file formats accepted, made sure the images are the right size/resolution, made sure they're as clear as possible (including trying one where I sharpened it), put my ID on a wide variety of backgrounds (light, dark, blurry, etc.), tried switching "ID" to "drivers licence", tried uploading via the app AND the website, then I tried my passport and still had no luck. It ALWAYS says "ID cannot be verified at this time". Now I've reached the maximum number of attempts, but the "contact support" button leads nowhere.
I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
I attempted to upload my Drivers License a number of times and it was rejected. Now I get a message that says.
You've reached the maximum number of tries to upload your ID. Contact Customer Support.
I cllicked on the linkand it just keeps taking me back to the same thing on how to upload the ID.
No help at all.
Hi!! I am new to Upwork and I completed everything but the ID verificaiton. I am having a major issue with that and I can't figure out why. My ID has my name listed as First Middle and Last. I tried to upload it numerous times into your system and keep getting an error. I have tried with my name as First and Last, First Middle (one after the other) then last and First then Middle last in the same field and nothing is working. Can you help correct this? i am very interested in starting work asap. I can email my ID to someone if easier or do a video chat to verify. Thank you!!!