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United States Location Verification - Unable to do

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4001 of 4,055

Hi Serxhio, 


A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Serxhio D Member Since: Jan 19, 2020
4002 of 4,055

Could I know when can they contact me? I cant submit proposals or anything. 

let me know please.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4003 of 4,055

Hi Serxhio, 


I checked your account and can see that the team has reached out to you through Ticket #27579348. Please access this link, and follow the instructions on the ticket to resolve the issue with your verification. 


-Avery
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Active Member
Angela J Member Since: Jan 24, 2020
4004 of 4,055

I'm trying to update my new address and get my location and ID verified. 

 

My address cannot be berified by the autofill address verifier because it is a relatively new address. I have lived here since June 2019 but I can't even get a pizza delivered here because Dominos uses the same autofill address verifier on their online app. My address does not seem to be in the whatever system they are pulling their addresses from. Without updating my address, the program will not verify my location or ID either. 

 

So what do I do? This seems like a question for actual UpWork staff but their help bots sent me here. I would really appreciate some direction. Thank you! 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4005 of 4,055

Hi Angela,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Rondriekus S Member Since: Jan 26, 2020
4006 of 4,055

HI,

 

I wanted to apply to become a freelancer, but the system isn't accepting my License. Is there an alternative way I can get my info over to you guys?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4007 of 4,055

Hi Rondriekus, 


I went ahead and shared your account concern with the Customer Support Team so that they can get back to you and assist you further. 


-Avery
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Active Member
Travis M Member Since: Jan 28, 2020
4008 of 4,055
Registration won’t send a verification text to my phone number.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4009 of 4,055

Hi Travis,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Megan M Member Since: Jan 28, 2020
4010 of 4,055

I'm trying to verify my ID but it keeps having trouble.

 

I recently moved to a new house so my old ID address doesnt match the current address i put on my upwork profile. The DMV doesnt issue new IDs for address changes in CO they just put a sticker on the back with the new info and deal with it when the card expires.

 

I don't want to put wrong info on my upwork account incase it will cause issues later in the verification or payment process.

 

Any help would be appreciated.

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