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United States Location Verification - Unable to do

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4151 of 4,317

Hi Nora,

 

We'll have one of our agents reach out to you via a support ticket to further advise you regarding your request. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Matthew David C Member Since: Mar 26, 2020
4152 of 4,317

Hello!  I have submitted my ID for verification too many times.  When I reach out through the help bot, it tells me to get in touch with support staff to resolve this issue.  What is the best way to go about solving this issue?  Thanks!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4153 of 4,317

Hi Matthew, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Barry B Member Since: Mar 27, 2020
4154 of 4,317

Hello! I was told to contact a support agent and the link sent me here.  I look forward to hearing from someone!

 

Thank you and have a great weekend!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4155 of 4,317

Hi Barry,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further. Thank you.


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Adriane C Member Since: Mar 27, 2020
4156 of 4,317

Good morning! I have tried multiple times (and triple checked my phone number), but am still not receiving a security code to complete my profile. Could someone please contact me about this?

Thank you!

Adriane

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4157 of 4,317

Hi Adriane,

 

One of our team members will reach out to you as well and assist you further. Thank you.


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Active Member
Kati P Member Since: Mar 27, 2020
4158 of 4,317

I reached the maximum number of tries to upload my ID. I took a new picture of my ID with my phone (the first was a scanned picture). How do I get more tries to upload?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4159 of 4,317

Thank you for reaching out to us, Kati.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 


~ Bojan
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Active Member
Bhakti S Member Since: Mar 29, 2020
4160 of 4,317

I am unable to verify my ID. The name on account and ID are exact same. Any help would be appreaciated. Thank you!

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