United States Location Verification - Unable to do

[Martha B]

Could someone from Upwork contact me please? I need to open a support ticket. I can't ask for help here as it includes personal information, and none of the 'contact us' buttons are working on my laptop or mobile. Thanks.

[Martha B]

I have a message on my account telling me to open a ticket but when I click it, it just goes through to FAQs.

[Preston H]

Martha, you can tell us what your question is. You don't need to specify personal contact information.

[Martha B]

Yes upwork is not letting me verify my location and I need to talk to them.

[Bojan S]

Thank you for reaching out to us, Sametra and Martha.

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

[Martha B]

Thanks I submitted the extra documents yesterday. Can you let me know how long it will take to resolve? Thanks.

[Goran V]

Hi Martha,

If you have any additional questions feel free to follow up directly on your ticket and our team will assist you further. You can access your tickets on this Link. Thank you.

[Genevieve B]

Do you know why the system won't upload my driver's license from a USA state?

[Bojan S]

Hi Genevieve,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Mengqi F]

Hi, I also have this problem where my state ID is unable to be verified. I could also provide my EAD card if someone can reach out to me with a support ticket. Thanks!