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United States Location Verification - Unable to do

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5101 of 5,185

Hi James,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
shaho121
Active Member
Shahen H Member Since: Jun 28, 2021
5102 of 5,185

I also have the same problem  . help me

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5103 of 5,185

Thank you for reaching out to us, Shahen.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
javahollow
Active Member
Brittany Jade H Member Since: Jun 29, 2021
5104 of 5,185
I've been struggling to get my ID verified for a week. My profile name matches my ID exactly, but when I try to upload the picture, it says it doesn't match. It locked me out of trying once already last week, and support reset my attempts but said that I only get 3 attempts at a time, and that if it still didn't work, to contact support again before I try all 3 times. It still isn't working and I have 1 attempt left. I contacted support again last week like they told me to, but I haven't heard back and I'm unsure what to do. Any help would be very appreciated, I have all of the required stuff to verify my identity if someone could please help me get this fixed. Thanks.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
5105 of 5,185

Hi Brittany,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
13843403
Active Member
Rui R Member Since: Dec 1, 2020
5106 of 5,185

Everything was okay, until I tried to upgrade to a paid membership, then the system asked me to upload my id again, and this time it did not go through and it has now stopped me from submitting proposals. Support has been very unresponsive.

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
5107 of 5,185

Hi Rui,

 

I'm sorry to hear you had trouble contacting support. I've escalated your concern to the appropriate team and your account is now showing as verified. You should be able to submit proposals again.

 

~ Luiggi
Upwork
13843403
Active Member
Rui R Member Since: Dec 1, 2020
5108 of 5,185
Thank you for your help, it was starting to make me nervous.
95ca6d13
Active Member
Georgiy L Member Since: Jul 11, 2021
5109 of 5,185

I have this message on my page when I try to post bids:

"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."

THe issue is that my ID was verified succesfully a week ago and my profile shows it. THe request came up after some agency proposed me work on upwork and requested verification. Looks like it is a bug in the system the "client" tried to exploit

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
5110 of 5,185

Hi Georgiy,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi
Upwork
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