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United States Location Verification - Unable to do

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5191 of 5,221

Thank you for reaching out to us, Jake.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5192 of 5,221

Hi Alyssa,

 

I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
38e5c770
Active Member
Alyssa R Member Since: Sep 26, 2021
5193 of 5,221

Hello! I uploaded my driver's license to verify my identity and Upwork "could not authenticate the ID" and placed a hold on my account. I have no link or option to set up a video call, or to do any of the other options I see in the forum. Could someone help me verify my account? Thank you!

5ea411d6
Active Member
Linda L Member Since: Sep 28, 2021
5194 of 5,221

I was told "Unfortunately, we could not authenticate the ID you uploaded". How do I fix that so I can submit proposals?

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
5195 of 5,221

Hi Linda,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
f3e4a5a6
Active Member
Supriya R Member Since: Sep 30, 2021
5196 of 5,221

Hi,

 

I uploaded my Driver's License, but I got an error message that the ID cannot be verified. Now, it shows the following error message:

 

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

 

Please advise how I should proceed. Thanks!

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
5197 of 5,221

Hi Supriya,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
fluffie
Active Member
Josie S Member Since: Oct 1, 2021
5198 of 5,221
I'm having the same issue. What do I do? I got a proposal and worried I'll lose it. Thank you.
djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
5199 of 5,221

Hi Josie,

 

I see you already created this support ticket so I'll follow up with the team handling your case and you can expect an update very soon!

 

Thank you.

~ Aleksandar
Upwork
ashes0523
Active Member
Ashley D Member Since: Oct 1, 2021
5200 of 5,221
“Where” do you go to do this? I can’t find it anywhere on the Settings section.