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United States Location Verification - Unable to do

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
61 of 4,547

Hi Sonja,

 

I checked and it looks like our team has already reached out to you regarding your concern. Please check this support ticket and follow the steps provided to complete the verification process. 

 

Thank you.


~ Bojan
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Active Member
Kenneth N Member Since: Apr 5, 2019
62 of 4,547

Hi Nina,

 

I also have this problem - "have reach my maxium number of atempts to upload my ID".

Can you please help me?

 

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
63 of 4,547

Hi Kenneth,

 

Our team will reach out to you as well and assist you further. Thank you.


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Active Member
Amy F Member Since: Jul 1, 2018
64 of 4,547
Hi- I’m having the same problem. It will not accept my ID. My account was recently reactivated and my name on my id is now different from my account name.
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
65 of 4,547

Hi Amy, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Cristina Villa N Member Since: Mar 1, 2018
66 of 4,547

Also in the same boat as these guys...I need help with upload my I.D. verfication after several of failed tries. Thank you.

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Active Member
Jennifer Noemi G Member Since: Mar 7, 2018
67 of 4,547

I have same problem. Id verification; too many attempts so account on hold.  Can someone from customer service please help ! 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
68 of 4,547

Hi Jennifer, 


The Customer Support Team will assist you with verifying your location. 


-Avery
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Active Member
Alexcia R Member Since: Mar 11, 2018
69 of 4,547

Hi Avery,

I have the same issues with verifying my location and I've run out of attempts.

 

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Community Guru
Jo-An B Member Since: Aug 2, 2016
70 of 4,547

Hi Alexcia and Luke,

One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

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