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United States Location Verification - Unable to do

lyndsayak
Active Member
Lyndsay K Member Since: Aug 25, 2016
781 of 4,846

I took a picture of my driver's licence and uploaded it as directed (saved it as a JPEG, checked the quality, etc.), but I kept getting a message saying that it was not an accepted ID. Then I got a message that said I had reached my maxium number of atempts to upload my ID, and I was locked out. I opened a ticket through Upwork support, but I see many others have had this issue as well, and I'm still waiting to hear back from Upwork after three hours. Does anyone know if this an issue that can be resolved quickly so I can resume submitting proposals? Thanks!

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
782 of 4,846

Hi Lyndsay,

Upon checking, I see that our support team has already replied to you on your open ticket and that you are in communication with them. We'll follow up with them about your most recent addition to the ticket.

~Nina
tomokiro
Active Member
Tom O Member Since: May 31, 2018
783 of 4,846

Having similar issues,

Tried uploading proof of ID per the guidelines using all different specified formats however now I've reached the maximum number of tries (3). Started a help ticket and it was marked as solved eithout anyone getting in contact with me. Basically now my proficle is in limbo pending a response I'm not hopeful to get. Should I just start over?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
784 of 4,846

Hi Tom,

 

Our support team received your ticket and will assist you with your location verification shortly.

 

Thanks!

~ Valeria
Untitled
alex_1
Active Member
Aleksandr V Member Since: May 31, 2018
785 of 4,846

My name is Aleksandr Vaysberg, my email is **edited for Community Guidelines**

I can't start my id verification. When I click on this link https://support.upwork.com/hc/en-us/articles/360001176427 it says that I'm not authorized to see this page.

Thank you.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
786 of 4,846

Hi Aleksandr, 


Please click on a a job post with a U.S. location requirement, and you should see the link to directly contact our Customer Support Team from there. 

 

Contact CS.png


-Avery
Untitled
goganite
Active Member
Tyler G Member Since: Jun 1, 2018
787 of 4,846

I got locked out of account because my Drivers license photo was rotated 90 degrees. Can i please have my account unlocked and how can i go about making sure my ID is verfied so I can get speical United States Jobs.

**Edited for Community Guidelines**

firescue17
Community Guru
Steven E. L Member Since: May 5, 2015
788 of 4,846

What could possibly motivate you to post your ID in a public forum for every member of the community to download and potentially use in nefarious ways?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
789 of 4,846

Hi Tyler,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
kaej77
Active Member
Kaelyn J Member Since: Jun 3, 2018
790 of 4,846

For some reason my driver's license could not be verified, if an UpWork Customer Service representative could contact me that would be fantastic.