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United States Location Verification - Unable to do

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
821 of 4,942

You can just email them with the problem and they will provide a secure link where you can upload the documents needed. 


~ Avery
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mfinamore
Active Member
Michael F Member Since: Jun 7, 2018
822 of 4,942

Thanks! Smiley Happy

bellmark69
Active Member
Mark B Member Since: Feb 9, 2019
823 of 4,942

I have the same problem.  What is the support email address?  When I click the link to contact support I got directed here.  Frustrating.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
824 of 4,942

Hi Mark, 

I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your location verification. 


~ Avery
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samuelkf
Active Member
Samuel F Member Since: Feb 10, 2019
825 of 4,942

i havent been able to contact anyone about fixing this problem

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
826 of 4,942

Hi Samuel,

 

One of our team members will reach out to you directly and assist you further with your verification process, thank you.

~ Bojan
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fralston
Active Member
Frederick R Member Since: Mar 27, 2019
827 of 4,942

i currently having the same issue, ive gone through the process of help and customer support but have it has not been resolved as of yet. i used my proper state id, and tried it a few times not im being blocked and i get an error and am un able to apply for work. any help would be greatly appreicated 

laximus
Active Member
Aimane L Member Since: Apr 13, 2019
828 of 4,942

sale here i have been trying to contact the support this past 2 days but i couldn't submit request .. anyway 
i tried to verify my account with a driver liscence but for some reason it didn't work and it asked me to contact the support ... how can i solve this issue ? how can i email the support please 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
829 of 4,942

Hi Aimane,

 

One of customer support team members will reach out and assist you in completing the location verification step. Thanks!

~ Joanne
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bvallejom
Active Member
Beatriz V Member Since: Oct 2, 2019
830 of 4,942

Good afternoon,

 

Same problem I can't upload my ID because I did several times. Can you help me please?

 

Thank you,

 

 

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