United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Ming Lu and Claudia,

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

[#3]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#4]

I am also having this same issue!

[#5]

Hi Sherry,

One of our agents will reach out to you directly and assist you further with your verification process.

Thank you.

[#6]

Hi!

I have been trying to upload my personal ID. My account has been put on hold due to the system not being able to recognize the identification. (driver's license). What are the next steps to get this issue resolved?

[#7]

I'm unable to verify my ID and i'm maxed out on tries. 

[#8]

I’m having With my identification it says I have reached the maximum number of times I could upload my identification and I was prompted to contact customer service to get help with this issue yet I am going around in circles with a support bot that is just telling me to go here instead I have a proposal request waiting on me but I can’t respond to it due to the lack of identification please help

[#9]

Hi Christian, Anisha, and Thomas, 

The Customer Support Team will reach out to each of you separately to assist you with your location verification. 

[#10]

I can’t upload my ID. It says I have reached the maximum attempts.

[#11]

Hi Katey, 

A member of the Customer Support Team will reach out to you to assist you with your location verification.

[#12]

I need a link or code to be sent to me that allows me to do the selfie or video verification. It just says that I have reached the maximum number of tries. I see that there are options for verification methods. But I need to be able to verify so that I can access all jobs. Please get me a request number or send me an email. Thank you!

[#13]

I've tried a minimum of three times to upload my ID and Passport so I may verify my identity and all it says is to contact support so I would like to contact an actual human being at upwork not just a chatbot I have the necessary IDs can someone please get back to me from upwork?

[#14]

Hi Nali, and Jacob, 

The Customer Support Team will reach out to you to assist you with your location verification. 

[#15]

Hey there I was able to verify my location but not able to verify my
documents. Thanks though. Hopefully we get this sorted out soon.

[#16]

Upwork automated system said  the name on my ID doesn't match my profile name but it does.  Is there anyway to contact  Upwork to get this straitened out?

[#17]

Hi Brandi,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[#18]

Spoiler

I've reached the maximum number of attempts to verify my ID. Each attempt has failed. I need to open a ticket to address this issue. Is this forum the only way to contact support?

[#19]

Hi guys I am non us citizen living and working in the USA. I would like to be aproved for US jobs hoewever 

As a non us citizen i dont have these types of ID what you provided.  

[#20]

Hi Jan, 

The Customer Support Team has reached out to you through a support ticket to assist you with your concern.

[#21]

I'm having trouble with my state Id being accepted. It says that it is not supported but it is a state Id. I made sure everything was visible and included all four corners of my id. Plus it is also the correct file type. Any help that can be given would be much appreciated.

[#22]

Hi LaShawnna, 

A member of the Customer Support Team will get in touch with you to assist you with your location verification.

[#23]

I've uploaded the photo like 20 times or something and it doesn't get through. I changed the DPI. I have an Iphone so the quality should be good. This is very inefficent and beyong frustrating. Also, I can not submit a proposal and it said to contact customer support to fix this but here I am. 

[#24]

Hi Jennifer,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[#25]

You've reached the maximum number of tries to upload your ID. 
To verify your identity so that you can access all jobs, 

[#26]

Hi Jing,

One of our team members will reach out to you as well and assist you further with your verification. Thank you.