United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi!

I've been trying to upload my Florida Drivers Licence, but it's not accepting it.. and now it says that I've reached the maximum of tries. What do I do? 

[#3]

Hi Ingvill and Elizabeth,

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

[#4]

I cannot verify my identity it is saying my name doesn't match my id name and that I tried too many times. I also am having trouble updating my account name. 

[#5]

I am new to upwork and uploaded a photo ID to verify identity. I received an email stating that this document could not be authenticated and that as a result, my account would be placed on hold. There were no instructions as to what should be done next to have the hold lifted, or even an option to submit additional photos of my ID. 

What can I do so that I can get to hold removed and submit the required ID documents?

[#6]

After I tired submitting my proof of ID multiple times, even after changing the format to PNG, the system made contact customer support and will no longer allow me to upload.

[#7]

Hi! I am new to UpWork - I am trying to verify my identification but had some issues on the first 3 attempts and now the system is saying I have reached the maximum number of tries. Can anyone help me to reset this? With thanks

[#8]

Hi Jordan, Gabrielle, and Jonathan,

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

[#9]

So, I tried uploading pictures of my ID, but none of them were accepted.  I ended up trying to upload them too many times, and I've been told I can't try any more.  I was never told why any of my pictures failed, and I was never told I could only try a certain number of times.  Will I be able to try uploading again later?  Nothing is clear, and I am very dissatisfied with how difficult it is to get an answer.

[#10]

Hi Michael, 

A member of the Customer Support Team will reach out to you to assist you with your issue. I'm sorry if this has caused any inconvenience on your end. 

[#11]

I again tried to verifiy I'm in the US and it was rejected again. I have no idea why and when I contacted support I got a stock answer that didn't fix anything. My ID has my middle name so I added it to the first name box in my profile. Did that help? Hurt? 

And when I click on the contect customer service link and go through the prompts, it derects me here to the community and won't allow me to contact suppot.

[#12]

I have tried multiple times to try and upload my Drivers License to verify my ID, but I reached the maximum number of tries.  I am followed all the guidelines but I can no longer try. 

[#13]

I uploaded my current, valid U.S. driver's license and received a message that it couldn't be verified, with no further instructions. When I view potential jobs, it asks me to contact support, but when I click the link, it invites me to post in the community instead. I would be grateful for any guidance on how to complete the identity verification process. Thank you!

[#14]

Hi Brendan,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us.

[#15]

By when should I expect to hear from someone? I haven't received any help yet, and my account is still locked and I'm not able to submit any proposals, despite having submitted a current, legible ID. Thank you!

[#16]

Hi Brendan,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

[#17]

Hello, i have tried to verify my identity with my government issued ID two times and its not going through. What might be the problem? Kindly assist.

[#18]

Hi Kelvin,

Thanks for reaching out to us. I checked and it seems that you already have an open ticket regarding your verification. I will follow up with the team handling your case and you can expect an update on your ticket very soon.

Thank you.

[#19]

I hope you can help, this has been extremely frustrating...  I chose to upload a photo of my driver's license to verify my identity, and received an error message saying that my entered name doesn't match what's on my DL.  I have 2 capital letters in my last name, and my state unnecessarily places adds a space to highlight that fact, so I thought that must have had something to do with it.

I reread the uploading instructions and a couple of additional times tried to re-upload or retool so everything matched, to no avail.  Now it says that I've received my maximum number of upload attempts and to contact support, only after chasing my tail for about an hour through the various site pages, I find there is no direct link to speak to someone about resolving my issue in real time. 

I have no alternative option to attempt to verify I'm me...  I would love to attempt the video verification, but haven't been given a link to try.  Apparently, when it says to contact customer support, UpWorks means to leave a post here...?  Please help!  

I appreciate your time!

Ryan McHale

McHale Voice Productions

[#20]

Hi Ryan,

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

Thank you.

[#21]

I'm trying to complete my Upwork profile so I can start taking jobs, but every time I try to upload a picture of my driver's license it fails.  Now it's telling me I've made too many attempts and won't let me try again.  I don't know why it isn't accepting the pictures, since they're very clear with my photo and all my information perfectly legible.

[#22]

Same here!

[#23]

Same. Upwork failed in this type of mockery.

[#24]

Hi Ike, 

I wanted to clarif you concern because I'm not sure if you are referring to any identity verification that you are unable to complete? I checked your account and do not see any issue. Let me know if I missed anything so that I can look into it further.

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Ike H wrote:

Same. Upwork failed in this type of mockery.

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[#25]

Is this an issue that ever gets fixed, or have we essentially been banned from Upworks?

[#26]

On some of the other message boards, it looks like a community moderator is able to reset the number of times you can upload. I guess we just have to wait. Super frustrating.