United States Location Verification - Unable to do

[bhar5027]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[g_vasilevski]

Hi Adam,

One of our team members will reach out to you via ticket as soon as possible to assist you further with your verification. Thank you.

[seanmichaelclark]

I'm also having the same issue - not sure why Upwork rejected my passport while every other bank and website has accepted it. 

[g_vasilevski]

Hi Sean,

One of our team members will reach out to you as well and assist you further with your verification. Thank you.

[bravin97]

I need help with ID verification as I depleted the number of uploads you are required to make and now can't get anything done. I would appreciate if you really help me fast and as soon as possible. Thank you in advance

[JoanneP]

Hi Bravin,

A member of our customer support team will reach out to assist you directly via email, thank you!

[grandkjw]

Hello,

I am a new freelancer and I tried to submit a proposal. I was asked to provide ID for verification. I provided a picture of my passport. One minute later and I was advised that it could not be verified and to contact support. What are the next steps to get verification? 

Thank you,

Kristin Grandolfo 

[JoanneP]

Hi Kristin,

A member of our customer support team will reach out and assist you in uploading your ID to complete the location verification step. Thanks!

[myvaelaine]

I have experienced the same error. And No customer service to help me. I fill out the contact form and it never completes just points me here. I would like to fix this so I can apply to jobs.

[JoanneP]

Hi Tanisha,

A member our the customer support team will reach out and assist you directly in uploading your ID. Thank you!

[nglazerdev]

I tried multiple times to get my ID verified, but it was rejected immediately. The picture was unaltered, clear, and had a border. There is a middle initial on my ID, but not on my profile.

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

[JoanneP]

Hi Nicholas, 

I see that one of the customer support team members already reached out to you via email to assist directly. Please refer to the email and follow the steps provided. If you have any questions, please feel free to post it on the ticket so the agent can assist you efficiently. Thanks!

[b_tobritzhofer]

Hello, 

I tried submitting a photo of my ID 3 times without success, and I'm now locked out from trying to do it again. I got an error message every time - twice saying it was the wrong type of ID (it's my MN driver's license) and another time saying it was the wrong size. I can't submit any proposals until I get this figured out so I'd greatly appreciate any support. Thanks! 

[JoanneP]

Hi Brianna,

One of the customer support team members will reach out and assist you directly in uploading your ID, thank you!

[danielle_fried]

I tried to upload my unaltered, with borders, jpeg, Driver's License twice and i got an email saying my account is now on hold. There are zero steps in the email to correct this. The chat bot says to post here for an answer. Someone please help!

[JoanneP]

Hi Danielle, 

One of the customer support team members will reach out to assist you further. Thank you!

[christina_noble]

I've been trying to upload an image of my Massachusetts State ID to verify my location, but every time I try it says that my ID type is unsupported for some reason. The only thing I can think of that might be giving it trouble is Massachusetts has two kinds of state IDs, one which can act as a federal ID similar to a passport and a regular state one like the one I have. If I can send someone the image I am trying to upload it would give me a better idea if I'm doing something wrong on my end. Thank you.

[JoanneP]

Hi Christina,

A member of our customer support team will reach out to assist you directly via email, thank you!

[smita201]

Not able to upload my id.It says to contact customer support.Please help.

[ms_cjohnson]

I am having the same issue. Have you found a solution?

[JoanneP]

Hi Corethia and Subhasmita,

A member of our customer support team will reach out and assist you directly via email. Thank you!

[smita201]

Hi,  After uploading my id, it could not be verified.  How can i proceed ?

[AveryO]

Hi Subhasmita, 

A member of the Customer Support Team will reach out to you to assist you with your location verification. 

[aroojusmankh]

I am pissed off. 

You've reached the maximum number of tries to upload your ID. 

I did validate my US Passport and got the positive response. 

It means on daily basis i have to validate the identity

[AveryO]

Hi Arooj, 

I'm sorry if this has caused you any inconvenience. The Customer Support Team will reach out to you to assist you further with your location verification.

[stacyjill]

Hi. I have tried several times to upload my ID but it says it wont take it. HOw can I verify my identity?