United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Facing same issue, As per your suggestion I got the option only to ask the communtity, no where it is allowing me to raise a ticket. Please guide. My account is blocked

[#3]

I am also having this issue and when I click the green 'contact customer support' bar it brings me to this. I have submitted multiple ID photos and none of them are accepted.

[#4]

I tried to upload my ID couple of times because I'm not getting good image. I took the last picture but when I check my account I got this message: You've reached the maximum number of tries to upload your ID. Please help me out. Thank you

[#5]

Hi Samantha and Dan,

We'll have one of our agents reach out to you via support tickets to assist you with your verification processes.

Thank you for reaching out to us. 

[#6]

Hello - totally confused, I uploaded my diving licence through the Upwork upload box - immediately emailed to be told I failed my ID Verification (?? Why ??) and the account was now on 'hold' - but there was no follow up action - just that... what am I supposed to do now to get this approved? Please help! Thanks - Andi

[#7]

Hi Andi, We followed up with the team and they will update you directly via a support ticket regarding the verification. Thanks.

[#8]

I'm having the same problem. Is there a way to re-upload the ID and try verification again?

[#9]

I'd like to know how to verify my location with Upwork. I initially received a prompt to upload a picture of an ID (and I submitted a Driver's license, unrotated, unedited) and my account was subsequently put on hold. In addition, I can't seem to find anywhere to attempt this again (it just says contact customer support, which I also couldn't find. So now I'm here).

I'd like to resolve this issue and any information or guidance would be appreciated. Thank you.

[#10]

I don't have a drivers liscense. I don't have a green card. I don't have a passport. I'm 18 all I have is my my non-driver's identification arkansas ID. With not being able to verify my ID this website is pointless. I cannot submit proposals. 

[#11]

Hi All,

We followed up with the team and they will update you directly via a support ticket regarding the verification. Thanks.

[#12]

Hi, I'm having the same problem. I also received an email from Upwork (a ticket had been opened) stating that the verification process was reset so that I could re-upload my ID. However, I cannot. How can this be resolved? This situation is making me very wary about working with this platform... I can't contact anyone besides posting here in the forum. It's a little unnerving.

[#13]

Hi Christine,

One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, thank you.

[#14]

I've tried to upload a decently cropped  picture of my ID but the verification always seems to fail, no matter how perfect the picture. Not sure what to do, I can't submit to any jobs because of this. 

[#15]

Hi Thomas,

Please retry uploading your ID and follow the steps provided on this help article. If you still experience issues uploading your ID for location verification, please let us know so we can assist you. Thank you!

[#16]

Mine is advising the maximum attempts to load my ID has been reached. I am trying to figure out what can be done next? I have already changed my name to match my ID as it wasnt already changed as im recently married.

[#17]

Hi Adrianna, 

It looks like your account is now closed. Please let us know if our team can assist you further.

[#18]

Hey, my account reached the maximum attempts on for my identification card. Can you reset this number so that I can go back and change my profile picture to better match my state identification that Upwork cannot recognize?  

[#19]

Hi Nathaneal,

One of our agents will reach out to you directly via support ticket to assist you with your verification process.

Thank you.

[#20]

Hi,

I Cannot Upload my Drivers License, I tried it multiple times and now it says "You've reached the maximum number of tries to upload your ID. Please contact customer support."

Please Help!

[#21]

Hi Ramya,

One of our team members will reach out to you via ticket and assist you further with your verification, thank you.

[#22]

What ticket?? This same thing happened to me and I'm in a cycle of craziness trying to figure out what to do.  Please help!

[#23]

Hi Toni, 

A member of the Customer Support Team will reach out to you through an email to assist you with your location verification. I apologise if this has caused you any inconvenience.

[#24]

ID verification would not take my Illinois State ID and I ran out of tries.

[#25]

Hi Aidan, 

A member of the Customer Support Team will reach out to you to assist you further with your location verification. 

[#26]

It keeps giving me like 3 chances to enter my ID, and it keeps denying all 3 of them. I am submitting adequate pictures of my drivers license and it is still not working.