United States Location Verification - Unable to do

[bhar5027]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[BojanS]

Hi Kade,

I see that the Customer Support team has reached out to you directly via this support ticket to address this concern. Please refer to the ticket for additional details.

[walkforr]

I have submitted my ID with my address and name and face matching what is on my profile but I still got rejected. How long does it take for customer service to reach out to you via email or is there another hidden step I must take to get my ID verified so I can start getting work?

[BojanS]

Hi Walker,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us.

[cindyadh]

Unable to upload ID also. It says that I have attempted it too many times. Please assist. 

[jewel31545]

I'm having the same issue. I hope someone is able to help us soon. 😞

[AveryO]

Hi Julie, Cindy, Ching, and Andrea,

I apologise for the inconvenience. A member of the Customer Support Team will reach out to each of you to assist you with your location verification. 

[jewel31545]

Thank you so much! Support was able to get me going. 🙂

Have a great rest of your day!

[youngchingjui]

Hello,

I'm also having this issue. I uploaded my passport photo many times, but the machine kept rejecting my uploads. I went home to take more pictures of my passport, hoping this will help. But I don't have the option to upload the pictures anymore.

I also can't find a direct email or hotline to reach. Am posting in this long forum in the hopes that it will help.

Thank you!

[andrea-stambaugh]

I uploaded multiple pictures of my ID and every time it said that it couldn’t validate my ID. I believe that all those pictures met the requirements so I’m confused as to why that’s happening. Please help, I’m ready to apply for jobs!!

[kelly728]

I created my Upwork profile awhile ago but haven't really used it. Today, I went in to update it and noticed it had my old last name. I went into settings and updated it, and it has been changed and is showing correctly. But, I keep getting a pop-up that says: "You've reached the maximum number of tries to upload your ID. Please contact customer support."

I didn't try to upload a new ID today, I just typed in my name. The Customer Support bot tells me there should be a link from Contact Info in the settings that will allow me to submit identity verification but there isn't one, so I don't know what to do. I'm also showing no Connects (even though I haven't used any) and I can't submit for any jobs.

[AveryO]

Hi Kelly, 

It looks like you are being requested to verify your account through this support ticket. Kindly refer to the ticket for further instructions on how you can complete your verification. Once completed, this temporary limitation should be lifted on your account. 

[larkrose]

It says the link doesn't exist

[g_vasilevski]

Hi Rojina,

One of our team members will reach out to you via ticket and assist you further with your verification, thank you.

[jewel31545]

I need help verifing my ID please. 🙂

[iworkwithmodels]

FRUSTRATING, how is there no live agents in that chat? What is this 2008?

[braziwaiian]

I've reached the maximum number of tries to upload my ID, which was only once. How can I verify with my retired military ID?

[g_vasilevski]

Hi Lisa,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[braziwaiian]

Thank you!

[brittany_lowrey]

Hi,

I tried to do ID verification last night, but it didn't accept my photo. I'm now trying to do video verification, but never received an email with a link, even though my setting let through all Upwork messages, and I've checked my spam/junk folders.  Similarly, when I sign into my account, the Action Required message directing me to video chat (the one that's shown on the troubleshooting page) doesn't show up.  Can you please help?

Thanks!

[g_vasilevski]

Hi Brittany,

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

[brittany_lowrey]

Thank you!

Brittany

[kellyhuegerich]

I uploaded my id, again, and received a message that my id was rejected and I would receive an email explaining why. Email has not been received. Not sure what is going on.

[BojanS]

Hi Kelly,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

[hanan-h]

I've attempted unsuccessful verification numerous times and have now given the impression of fraudulent activity. I am now denied access to verification. How may I reverse this?

Thank you,

Hasan.

[petra_r]

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Hanan H wrote:

I've attempted unsuccessful verification numerous times

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How were you hoping to verify that you are the person you say you are and the person on your profile when you are using a picture that is of someone else (and someone else's copyright?)

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Hanan H wrote:

I have now given the impression of fraudulent activity.

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It's not "an impression" - that is exactly what it is.