My ID verification reached maximum number of tries and requested to reach customer support. Can someone please advise how to reach customer support and get this ID verification issue resolved.
It says that I have reached my maximum number of tries for uploading my ID and that I need to contact customer support but I do not see any information for contacting them nor do I know how to reset it to upload again. Suggestions?
Peter, Krithiga and Maria
Sorry that you're having trouble uploading your IDs, I've requested that someone from the team reach out to assist each of you with completing the ID verification and you should be hearing from them very shortly.
Receiving error uploading license to verify identity. Prompt says to make sure name matches, I have updated the name to match, but still provides an error. Name on license has last name first, followed by first name and middle name. Ive updated the text fields to reflect all names, but it still won't validate.
We had some trouble verifying your ID
The name on your ID doesn’t match the name on your Upwork account.
Go back and edit the name on your account so it matches your ID.
Hi Jeff & Stephanie,
I've requested that a team member provide assistance for you both to help complete the ID verification and someone will be in touch with your shortly to help with this, thanks!
I recently joined Upwork. I tried to upload a copy of my US driver license, but it was not accpeted and I got the following message:
You've reached the maximum number of tries for uploading your ID. Please contact customer support.
However, there seems to be no way to contact customer support, except posting in the community. Due to the hold on my account, I'm unable to submit proposals. Hopefully someone from customer support sees this and reaches out to me.