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United States Location Verification - Unable to do

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1531 of 3,468

Hi Christopher and Shawn,

 

One of our agents will reach out to you directly and assist you further with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Amber C Member Since: Feb 20, 2019
1532 of 3,468
I have the same issue. I've uploaded my I'd multiple times and it has not been accepted. It says to contact customer support but just takes me to a FAQ page with no direct contact information. Please help.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1533 of 3,468

Hi Albert, and Amber, 


I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further with your location verification. 


-Avery
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Active Member
Jay J Member Since: Feb 24, 2019
1534 of 3,468

I am getting the same error? How do I request someone from support to reach out to me?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1535 of 3,468

Hi Jenna, Joe, Aranthea, Essence, Jaime, and Jay, 

I'm sorry if this has caused you any inconvenience. The Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Hannah G Member Since: Mar 22, 2019
1536 of 3,468

hello I am having this problem. 

My passport was rejected and i live in the USA and the photo was correct 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1537 of 3,468

Hi Hannah,

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

 

Thank you for reaching out to us.

~ Bojan
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Active Member
Benjamin B Member Since: Mar 26, 2019
1538 of 3,468

Hello,

I am Having the same issue my verification is not getting through, i need assistance as well.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1539 of 3,468

Hi Corbin, Tom, Jana, and Benjamin, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to each of you to assist you with your location verification. 


-Avery
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Active Member
Jesse W Member Since: Mar 30, 2019
1540 of 3,468

I'm having this same issue. Can someone please help me with this as I'd like to get started as soon as possible.

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