Hi Jesse and Cheryl,
A member of our customer support team will reach out to you directly to assist you in completing the location verification process. Thank you!
After several attempt to upload my ID for verification, I've now reached the maximum number of tries to upload my ID. The photo I was uploading was a clear photo of my passport as a jpeg and under 20mb so I don't understand what was wrong with it.
I've tried to get help via their email system but just get the automated reply giving me a FAQ link which isn't helpful at all.