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United States Location Verification - Unable to do

Active Member
Samantha Marie N Member Since: Jan 26, 2018
1571 of 2,706

Every time I upload my ID, the site won't accept it. I made sure it was over 200dpi, not cropped, and fitting the size requirements. I think the problem might be that I have a vertical drivers license. (Don't worry, I'm over 18.) I don't really have any other form of ID I can use and I really want to be able to verify my location. What should I do? 

 

UPDATE: Never mind, this got solved! 

Community Guru
Jo-An B Member Since: Aug 2, 2016
1572 of 2,706

Hi Samantha,

Good to hear that this has been solved. Please feel free to contact us for further assistance.

~ Jo-An

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Active Member
Mike R Member Since: Feb 14, 2018
1573 of 2,706

Something went wrong with the identification, as it said my name didn't match my id.  Now i'm at the limit and link won't allow me to submit my picture anymore.  Need it reset somehow so I can try again.  Thanks in advance!

 

-Mike

Community Guru
Nina K Member Since: Nov 29, 2017
1574 of 2,706

Hi Mike,

A member of the team will reach out to you directly to assist you with this. Thanks!

~Nina
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Active Member
Jimmy P Member Since: Feb 17, 2018
1575 of 2,706

i'm also having this problem I need help with that.

Community Guru
Jo-An B Member Since: Aug 2, 2016
1576 of 2,706

Hi Jimmy,

One of our team member will work on the US verification for you, it will be on Monday since it will be done manually.

Please bear with us.

~ Jo-An

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Active Member
Austin S Member Since: Feb 18, 2018
1577 of 2,706

Hello! I am also getting the same error of not being able to uplaod my ID verification! Could I please get help?

Community Guru
Jo-An B Member Since: Aug 2, 2016
1578 of 2,706

Hi Austin,

One of our team member will reach out to you on this concern. Thanks.

~ Jo-An

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Active Member
Pelin A Member Since: Mar 19, 2019
1579 of 2,706

having the same problem.

 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1580 of 2,706

Thank you for reaching out to us, Pelin.

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.  

~ Bojan
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