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United States Location Verification - Unable to do

Active Member
Anitha V Member Since: Oct 18, 2017
1571 of 3,468

Goran,

 

Thank you for the quick response. I have selected the membership plan. I logged off and logged back in. I am still getting the sam prompt asking me to verify my location. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1572 of 3,468

Hi Anitha,

Thank you for reporting back, one of our team members will contact you directly via ticket and assist you with this.


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Active Member
Tara J Member Since: Oct 22, 2017
1573 of 3,468

I uploaded a picture of my driver's license and it wouldn't accept it/verify my ID. The information I provided in my profile matches my driver's license, so I don't understand what the problem is. Need assistance!

Community Guru
Lanie M Member Since: Jun 24, 2015
1574 of 3,468

Hi Tara,

 

Sorry to hear that. A member of our team will reach out shortly to further assist you with verifying your location.

Lanie M
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Active Member
Zaid K Member Since: Oct 23, 2017
1575 of 3,468

I also have this problem. My pictures is a 1.3MB JPG and is not blurry. Thanks

Community Guru
Aaron Luigi L Member Since: Dec 28, 2014
1576 of 3,468

Hi Zaid, may we know the error that you're getting? Thanks!

- Aaron
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Active Member
Zaid K Member Since: Oct 23, 2017
1577 of 3,468

Hi Aaron, the error message is:

 

We had some trouble verifying your ID

 

We had some trouble analyzing your ID because the image didn't match required standards.
Please try again and make sure your image is:

  • a jpeg, png or bmp file
  • 30Kb - 20Mb in size
  • at least 200 dpi

 

I took the picture with my iPhone and it's very clear, i'm not 100% sure on the dpi

 

Thanks

Community Guru
Aaron Luigi L Member Since: Dec 28, 2014
1578 of 3,468

Thanks for the update, Zaid. May I know what type of ID are you using in verifying your account?

- Aaron
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Active Member
Zaid K Member Since: Oct 23, 2017
1579 of 3,468

Sure, US driver's license

Community Guru
Aaron Luigi L Member Since: Dec 28, 2014
1580 of 3,468

Thank you, Zaid. A ticket has been created regarding your concern and I'll continue to help you through that ticket. You can access the ticket through this link.

- Aaron
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