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United States Location Verification - Unable to do

Ace Contributor
Sumon B Member Since: Jul 15, 2016
1641 of 3,596

Good morning All,


Before I begin, I would like to say I already have a ticket open with customer care about this and thanks for your time. I just want to know if others have faced this before, I got this notification (You have reached the Maximum Number of Tries for Uploading your ID) after I applied for job when I clicked the "view job posting" to see how many proposals this job has recieved. I have a verified profile on Upwork and it was sttange, customer care told me there is no hold on my account and it might be a glicth so I wanted to know if any of you have ever come accross this?





Goran V Moderator Member Since: Mar 24, 2017
1642 of 3,596

Hi Sumon,

Just to confirm that your case has been escalated for further investigation, once our team has finished with this they will contact you directly on your ticket.

Ace Contributor
Sumon B Member Since: Jul 15, 2016
1643 of 3,596

Yes, I understand Goran, I just wanted to know if anyone else has faced this issue, I have mentioned in the begining already that I have a ticket open for this.

Active Member
Ayala G Member Since: Feb 24, 2018
1644 of 3,596



I am having the same issue and the link to the support page does not work. Could someone help me please?




Community Guru
Jo-An B Member Since: Aug 2, 2016
1645 of 3,596

Hi Ayala,

Sorry to hear you ran into issues with verification. One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

Active Member
Ana H Member Since: Feb 25, 2018
1646 of 3,596

Hi There,


I'm also having issues with verifying my location! Created a post in the community forum but have not received any feedback yet.


Can customer service help in any way please?


There are some assignments which I'm very keen to submit a proposal for, but I can't do this until the location verification is sorted.



Community Guru
Nina K Member Since: Nov 29, 2017
1647 of 3,596

Hi Ana,

One of our team members will reach out to you to assist you with verifying your location very shortly. Thanks!

Active Member
Conner John P Member Since: Mar 15, 2018
1648 of 3,596

You've reached the maximum number of tries for uploading your ID
I am having the same issue. My ID and name match but i am getting this error

Community Guru
Nina K Member Since: Nov 29, 2017
1649 of 3,596

Hi Conner,

We'll have a team member reach out to you directly asap to help assist with your verification.

Active Member
Zachary B Member Since: Mar 15, 2018
1650 of 3,596

I just created my account and tried to verify my location using my driver license.

But it failed and i received an email from upwork explaining that my account is on hold. Does anyone know what's going on and what i should do?