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United States Location Verification - Unable to do

Active Member
Ana H Member Since: Feb 25, 2018
1641 of 3,485

Hi There,

 

I'm also having issues with verifying my location! Created a post in the community forum but have not received any feedback yet.

 

Can customer service help in any way please?

 

There are some assignments which I'm very keen to submit a proposal for, but I can't do this until the location verification is sorted.

 

Thanks

Community Guru
Nina K Member Since: Nov 29, 2017
1642 of 3,485

Hi Ana,

One of our team members will reach out to you to assist you with verifying your location very shortly. Thanks!

~Nina
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Active Member
Conner John P Member Since: Mar 15, 2018
1643 of 3,485

You've reached the maximum number of tries for uploading your ID
I am having the same issue. My ID and name match but i am getting this error

Community Guru
Nina K Member Since: Nov 29, 2017
1644 of 3,485

Hi Conner,

We'll have a team member reach out to you directly asap to help assist with your verification.

~Nina
Untitled
Active Member
Zachary B Member Since: Mar 15, 2018
1645 of 3,485

I just created my account and tried to verify my location using my driver license.

But it failed and i received an email from upwork explaining that my account is on hold. Does anyone know what's going on and what i should do?

Thanks

Community Guru
Nina K Member Since: Nov 29, 2017
1646 of 3,485

Hi Zachary,

We'll have one of our agents reach out to you directly with more information regarding this account hold. Thank you

~Nina
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Active Member
Andrew S Member Since: Mar 15, 2018
1647 of 3,485

I tried uploading my genuine, unmodified ID (a California driver's license) several times, and am now getting this error message:

 

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

 

There doesn't seem to be any way to contact customer support other than these forums, so hopefully someone from Upwork shows up in this thread ASAP...

Active Member
Zainah I Member Since: Mar 15, 2018
1648 of 3,485

I have been having the same issues with my passport.  It keep prompting an error message. 

Community Guru
Nina K Member Since: Nov 29, 2017
1649 of 3,485

Andrew & Zainah,

We'll have one of our agents reach out to both of you to assist you with your verification.

~Nina
Untitled
Active Member
Chris J Member Since: May 29, 2018
1650 of 3,485
Same issue, I've done it at least 3 times and still no luck.