I submitted my verification documents for U.S. residency. However, it is not accepted despite that it is an acceptable form of verification as per UpWork. I have exceeded the number of attempts to submit the documents and need help. Could someone assist?
I attempted to upload my drivers license once and apparently now I am blocked from uploading again because it was rejected. I believe it was rejected because of the format. Otherwise I have no idea because I am a citizen living in Florida.
I am new to upwork, am not sure if this is the right venue. I am having this same problem. I see the follow error..
You've reached the maximum number of tries for uploading your ID
How do I fix this? I live in Chicago and this error prevents me from submitting proposals on US only jobs.
Please et me know if there is someplace else to ask this.
I tried uploading a low-res photo of my US ID a few times last night and woke up to this same error message. I have a new, hi-res scan of my ID that I'd like to upload, but it now says I need to contact customer support in order to unlock this feature. I can't seem to find any email or phone number anywhere on the Customer Support site to help resolve this issue. Could you please point me in the right direction?
Thanks in advance.