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United States Location Verification - Unable to do

Community Guru
Nina K Member Since: Nov 29, 2017
1651 of 3,714

Hi Conner,

We'll have a team member reach out to you directly asap to help assist with your verification.

~Nina
Active Member
Zachary B Member Since: Mar 15, 2018
1652 of 3,714

I just created my account and tried to verify my location using my driver license.

But it failed and i received an email from upwork explaining that my account is on hold. Does anyone know what's going on and what i should do?

Thanks

Community Guru
Nina K Member Since: Nov 29, 2017
1653 of 3,714

Hi Zachary,

We'll have one of our agents reach out to you directly with more information regarding this account hold. Thank you

~Nina
Active Member
Andrew S Member Since: Mar 15, 2018
1654 of 3,714

I tried uploading my genuine, unmodified ID (a California driver's license) several times, and am now getting this error message:

 

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

 

There doesn't seem to be any way to contact customer support other than these forums, so hopefully someone from Upwork shows up in this thread ASAP...

Active Member
Zainah I Member Since: Mar 15, 2018
1655 of 3,714

I have been having the same issues with my passport.  It keep prompting an error message. 

Community Guru
Nina K Member Since: Nov 29, 2017
1656 of 3,714

Andrew & Zainah,

We'll have one of our agents reach out to both of you to assist you with your verification.

~Nina
Active Member
Chris J Member Since: May 29, 2018
1657 of 3,714
Same issue, I've done it at least 3 times and still no luck.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1658 of 3,714

Hi Chris,

Please click on any job post with a U.S. location requirement You should be able to see a link to contact the Customer Support Team on top of the job post. Once you have connected with our team one of our team members will assist you further. Thank you!


Untitled
Active Member
Kalen J Member Since: Mar 15, 2018
1659 of 3,714

Hello,

I submitted my verification documents for U.S. residency. However, it is not accepted despite that it is an acceptable form of verification as per UpWork. I have exceeded the number of attempts to submit the documents and need help. Could someone assist?

Active Member
Dani C Member Since: Mar 15, 2018
1660 of 3,714

it says contact customer service

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