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United States Location Verification - Unable to do

Community Guru
Nina K Member Since: Nov 29, 2017
1651 of 3,610

Hi Zachary,

We'll have one of our agents reach out to you directly with more information regarding this account hold. Thank you

~Nina
Active Member
Andrew S Member Since: Mar 15, 2018
1652 of 3,610

I tried uploading my genuine, unmodified ID (a California driver's license) several times, and am now getting this error message:

 

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

 

There doesn't seem to be any way to contact customer support other than these forums, so hopefully someone from Upwork shows up in this thread ASAP...

Active Member
Zainah I Member Since: Mar 15, 2018
1653 of 3,610

I have been having the same issues with my passport.  It keep prompting an error message. 

Community Guru
Nina K Member Since: Nov 29, 2017
1654 of 3,610

Andrew & Zainah,

We'll have one of our agents reach out to both of you to assist you with your verification.

~Nina
Active Member
Chris J Member Since: May 29, 2018
1655 of 3,610
Same issue, I've done it at least 3 times and still no luck.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1656 of 3,610

Hi Chris,

Please click on any job post with a U.S. location requirement You should be able to see a link to contact the Customer Support Team on top of the job post. Once you have connected with our team one of our team members will assist you further. Thank you!


Untitled
Active Member
Kalen J Member Since: Mar 15, 2018
1657 of 3,610

Hello,

I submitted my verification documents for U.S. residency. However, it is not accepted despite that it is an acceptable form of verification as per UpWork. I have exceeded the number of attempts to submit the documents and need help. Could someone assist?

Active Member
Dani C Member Since: Mar 15, 2018
1658 of 3,610

it says contact customer service

Community Guru
Nina K Member Since: Nov 29, 2017
1659 of 3,610

Hi Dani,

We've requested that one of our agents reach out to you to help with this.

~Nina
Active Member
Courtney B Member Since: Mar 15, 2018
1660 of 3,610

I attempted to upload my drivers license once and apparently now I am blocked from uploading again because it was rejected.  I believe it was rejected because of the format.  Otherwise I have no idea because I am a citizen living in Florida.

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