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United States Location Verification - Unable to do

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1651 of 2,131

Hi Alan, 

You should be able to try submitting your documents again for verification. 


-Avery
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Active Member
Zach D Member Since: Feb 24, 2018
1652 of 2,131

Having the same issue, please reset account

Community Guru
Jo-An B Member Since: Aug 2, 2016
1653 of 2,131

Hi Zach,

Sorry to hear you ran into issues with verification. One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

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Active Member
David S Member Since: Feb 24, 2018
1654 of 2,131

Please help me resolve this.

Community Guru
Jo-An B Member Since: Aug 2, 2016
1655 of 2,131

Hi David,

One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

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Active Member
Linda F Member Since: Feb 24, 2018
1656 of 2,131

I have encountered the "You have reached the Maximum Number of Tries for Uploading your ID" message when trying to complete the verification process. The contact customer support message leads to a broken 404 page.

 

Please someone help me to unlock this!! 

Community Guru
Jo-An B Member Since: Aug 2, 2016
1657 of 2,131

Hi Linda,

One of our team member will reach out to you via ticket.Thanks.

~ Jo-An

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Active Member
Yegor P Member Since: Feb 20, 2018
1658 of 2,131

You've reached the maximum number of tries for uploading your ID. How could I resolve and what is actually a problem? Thanks. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1659 of 2,131

Hi Yegor, 


I can see that the team reached out to you via email to assist you with your issue. Please reply to the same ticket thread with more information so that the team can help you troubleshoot. 


-Avery
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Active Member
Dennis H Member Since: Feb 25, 2018
1660 of 2,131

Hello Avery,

 

I am having the same issue as well but no option is available for me to resolve this. The option to email is greyed out and I cannot select. The driver license I uploaded met your requirements? May I have this rectified please?