Hi Nina, I am getting the same issue. I have tried to upload my ID multiple times and it did not work, and now I cannot try again. I have used the exact same ID scan to verify my identity on financial websites. Can someone please look into this for me?
I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further on verifying your account.
I have logged into my profile, and I am unable to confirm my identity however, I only remember trying to do this once. I have followed the contact support steps, but I have reached a dead end. Is there someone who can assist me with this please and quickly?