Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

United States Location Verification - Unable to do

Active Member
Christina Irene S Member Since: Mar 2, 2018
1711 of 3,533

Same thing happened to me as well. Standing by for answers.

Community Guru
Nina K Member Since: Nov 29, 2017
1712 of 3,533

Hi Christina,

I've already responded to you, you should have by now received an email from one of our agents who is reaching out to help resolve this issue. You can also access the ticket from the agent here. Please let us know if you need further assistance.

~Nina
Untitled
Community Guru
Nina K Member Since: Nov 29, 2017
1713 of 3,533

Hi Janelle,

 

A team member will be reaching out very shortly to assist you with this, thank you!

~Nina
Untitled
Active Member
Nicholas G Member Since: Mar 7, 2018
1714 of 3,533

Hi Nina, I am getting the same issue.  I have tried to upload my ID multiple times and it did not work, and now I cannot try again.  I have used the exact same ID scan to verify my identity on financial websites.  Can someone please look into this for me? 

Community Guru
Nina K Member Since: Nov 29, 2017
1715 of 3,533

Hi Nick,

I'll have one of our agents reach out to help you with this, thanks!

~Nina
Untitled
Active Member
Lennard H Member Since: Feb 16, 2019
1716 of 3,533

having the same problem with regards to ID Submission problems.

Community Guru
Mary H Member Since: Jul 21, 2018
1717 of 3,533

Hi Lennard,

 

I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further on verifying your account. 

- Mary
Untitled
Active Member
Jennifer P Member Since: Mar 13, 2019
1718 of 3,533

Hello Mary,

 

I have logged into my profile, and I am unable to confirm my identity however, I only remember trying to do this once. I have followed the contact support steps, but I have reached a dead end. Is there someone who can assist me with this please and quickly?

 

Jennifer 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1719 of 3,533

Hi Jennifer,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Untitled
Active Member
Daniel G Member Since: Apr 1, 2019
1720 of 3,533
I am experiencing the same issue can you have someone contact me?
TOP KUDOED MEMBERS