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United States Location Verification - Unable to do

Active Member
Jacob M Member Since: Feb 28, 2018
1741 of 5,092

Hello, I have reached the maximum number of tries for uploading my ID and would like to talk to support. Thanks!

Community Guru
Nina K Member Since: Nov 29, 2017
1742 of 5,092

Hi Jacob,

A member of the team will be reaching out to you very shortly to help you with this, thank you.

Active Member
Setember H Member Since: Feb 27, 2018
1743 of 5,092

I am trying to add my Identity Verification and have followed all requirements (jpeg, size requirements, all four corners) but continue to receive an error that the system is having trouble confirming.  Now what can I do????????

Active Member
Cindy P Member Since: Mar 1, 2018
1744 of 5,092

I exceeded amount of times to upload my ID for a proposal, help.


Community Guru
Nina K Member Since: Nov 29, 2017
1745 of 5,092

Hi Cindy,

One of our team members will reach out to you very shortly to help assist you with completing the verification process.

Active Member
Alicia L Member Since: Mar 1, 2018
1746 of 5,092

Hi, I couldn't complete identity verification because too many tries! Each time there was some error, even though my photos matched the criteria.

Active Member
Myles W Member Since: Mar 14, 2018
1747 of 5,092

It's telling me that the upload of my IDs failed and that I need to contact customer support, but there is no relevant post in the help section and no actual support...?

Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
1748 of 5,092

Hi Myles,


We'll have our team follow up with you shortly and assist you with verifying your location.

Active Member
Jared M Member Since: Mar 1, 2018
1749 of 5,092

Hello, I uploaded my Colorado drivers license for verification but was told it was rejected and that I have exceeded the maximum number of attempts (I only tried once). Now I cannot continue the registration process. I have completed over 300 projects on but have not been impressed with their customer service of late so am looking for a new Freelance site to work with. I look forward to hearing from you soon!

Active Member
Tatiana S Member Since: Mar 1, 2018
1750 of 5,092

It wouldn't let me upload my ID at all and now I'm locked out.  There is no way for me to contact support and "Ask Community" is the only "solution" I was offered.  I'm very sad about this because I see careers available here that aren't available elsewhere. Please help me Smiley Sad