United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi there 

I live in NJ and my driver licence is expired in second week of Jun-2020 (DMV was closed that time). Now DMV-NJ is open and since licence expired in Jun-2020 is extended till Dec-2020, i avoid visiting DMV due to heavy rush and to maintain social distancing (https://www.state.nj.us/mvc/pdf/about/FREQUENTLY%20ASKED%20QUESTIONS.pdf).

When i upload my driver licence to verify my identity, upwork doesn't consider this extension.

Any help is greatly appreciated.

Thanks in advance

Bhavesh

[#3]

Hi Bhavesh,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#4]

I uploaded passport for U.S jobs and it failed. How can I do this process again?

[#5]

Thank you for reaching out to us, Clarence.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

[#6]

Hello all,

New to Upwork and trying to upload my drivers license for identification. It seems no matter the quality of the phot, it is continually being rejected.  Greatly appreciate any suggestions / work-arounds people might have.

Regards,

Dharmesh V.

[#7]

Hi Dharmesh,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#8]

my account is on hold, because of my ID verification attempt was more than of limited times, i already submitted other request for help and followed your suggestion to clear cash and cookies on my browsers and UPWORK but now I don't have option to try agin to upload ID in my account setting.
I really like to work with this app specially in this pandemic time period please help me to fix this problem soon

[#9]

Thank you for reaching out to us, Negin.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

[#10]

Whenever I look at job posting, I get a notification that I have reached the maxed number of times to verify my ID and that I need to contact customer support. I'm not sure what went wrong with uploading my ID, it was always something minor. I only have a passport as ID. How do I verify my ID?

[#11]

Hi Gabrielle,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[#12]

Hi,

I'm experiencing the same problem. Is there any way to solve this?

-Owen

[#13]

Hi Owen,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#14]

I cant varify my ID help me please

[#15]

Thank you for reaching out to us, Riverboat.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

[#16]

Is it safe to verify your Upwork account using your passport instead of a national ID? 

[#17]

Yes

[#18]

please helpe me quiqlyi

've reached the maximum number of tries to uploaod my iD.

i want to retry

somebody INVITED ME TO WORK

please helpe me please

[#19]

please helpe me

[#20]

Hi Lili,

Please note that your country should reflect the one you're physically located in and be able to verify it. Could you please confirm if you're currently located in the US? 

[#21]

Hi, I am trying to validate my ID but its failing. The format of my IDs is Indian as all my documents are created in India and I am here on my visa. So I think it is not able to validate due to different formats. I can provide my Visa stamps and US work Authorization to ID me but that options are not available. Please help me out here as I am not able to bid on projects because of that. Looking forward to your response.

Thanks, Urvi

[#22]

Hi Urvi,

In order to verify their location, a freelancer needs to provide a state ID, driver's license, U.S. passport or greencard. It's not possible to verify the location without one of those documents but you can still have access to all the jobs in the marketplace that don't have U.S.-only requirement.

[#23]

I am trying to start working and submitting proposals but it is telling me that I failed to upload my ID too many times and i need to contact support. When i follow the link it brings me to an automated system that  isn't much help. How do i contact upwork directly?

[#24]

Thank you for reaching out to us, Nicole.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.

[#25]

I am trying to verify my ID. I uploaded a photo of my ID once and it told me that I had exceeded my attempts and has locked me out from applying for jobs. It was a clear photo and it was my first attempts. How do I get this fixed? How can I try again?

Thanks!

[#26]

Hi Shannon,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!