Oct 8, 2017 02:28:17 PM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 09:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Oct 7, 2020 02:39:21 PM Edited Oct 7, 2020 02:40:16 PM by SERGIO G
Im trying to verify my ID because it wont let me submit more for jobs and I havent received anything in my email saying that i need to verify my ID only the website is saying it.
Oct 7, 2020 03:18:51 PM by Bojan S
Hi SERGIO,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Oct 8, 2020 07:23:49 PM by Chester B
A hold was put on my account after they asked me to upload my I.D.
I think I may have accedentally done this twice and set off some automatic security function. It was not intentional. How do I fix this?
Oct 8, 2020 09:33:00 PM by Andrea G
Hi Chester,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Oct 8, 2020 08:28:31 PM by Markarious S
What can I do about this? I haven't logged on in about a year but when I tried to submit a proposal this is the message I received. You've reached the maximum number of tries to upload your ID.
What can I do about this?
Oct 8, 2020 09:05:55 PM by Bojan S
Thank you for reaching out to us, Markarious.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Oct 8, 2020 10:54:13 PM by Taylor S
I have reached the maximum number of tries to upload my ID. But when I go to verify my identity so that I can access all jobs, the contact customer support link doesn't work.
Oct 9, 2020 01:09:41 AM by Joanne P
Hi Taylor,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 9, 2020 01:10:36 PM by Rondy S
When I try to verify my ID i get this response 'The name on your ID doesn’t match the name on your Upwork account' and it literally matches. I dont understand why this is happening.
Oct 9, 2020 01:18:31 PM by Goran V
Hi Rondy,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Oct 10, 2020 07:27:42 PM by Farimah P
Hello,
I just uploaded my photo ID to verify my account but I received this email:
"Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded."
It placed my account on hold with no instructions on how to resolve it. Can I know how I can verify my account and remove the hold please?
Thank you,
Farimah Pirahmadi
Oct 10, 2020 08:57:17 PM by Luiggi R
Hi Farimah,
I'm sorry to hear you had trouble with the process. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 13, 2020 04:43:48 PM by Kaitlyn D
Hey everyone,
I'm having trouble with ID verification. It looks like some of you have had the same problem. I submitted two forms of ID, but neither of them were accepted. Now it says that I have reached the maximum number of times I can try to verify my ID, and I need to contact customer service... I don't understand, since my ID photos were taken properly and I tried both my license and my passport. I want to start working, so please help!
Thanks
Kaitlyn
Oct 13, 2020 05:18:08 PM by Bojan S
Hi Kaitlyn,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Oct 14, 2020 01:20:01 AM by Kinjal K
I have tried to upload my ID in all the recommended formats, multiple times, to no avail. I have now been locked out of my account and am unable to post for any jobs. This is an official driver's license, so I am not sure why there is an issue. There is also no way to contact support, so it is quite difficult to quickly resolve this issue
Oct 14, 2020 05:19:40 PM by Kristin K
Oct 14, 2020 05:43:25 PM by Bojan S
Hi Kristin,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Oct 15, 2020 01:57:11 AM by Marium N
Oct 15, 2020 03:56:12 AM by Joanne P
Hi Marium,
One of our team members will reach out and assist you directly in completing the location verification process via a support ticket. Thank you!
Oct 16, 2020 05:42:29 PM by Rodney A
I'm having issues with Drivers Liscence Verification. I have renewed my liscence, however the california DMV has been closed with covid making everything online, I have not yet received and updated copy of my drivers liscence, but i have records, receipts from the DMV proving my dirvers liscence is valid not expired. Is there a place to submit these documents so i can start trying for jobs? (obviously i'm not going to be uploading these docs to this forum, but if there is a mod or someone i can send them too directly or privately i'm more than happy to do so.)
thank you
rod.
Oct 16, 2020 07:11:04 PM by Arthit B
Hello Rondey,
There is no way to send your docs personally.
You can use your passport or Government Verified Photo ID instead of driving liscence.
I think it would be great to use your passport for verifying on Upwork.
Oct 17, 2020 09:04:38 AM by Katiuska N
Need help verifyng my account. Says I have a hold. Uploaded my passport and I'm a US ciitizen.