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Bharath Mohan's avatar
Bharath Mohan S Community Member

United States Location Verification - Unable to do

Getting this error:


Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

 

I need help on this. 

 

Please help me resolve the issue.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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5,266 REPLIES 5,266
SERGIO's avatar
SERGIO G Community Member

Im trying  to verify my ID because it wont let me  submit more for jobs and I havent received anything in my email saying that i need to verify my ID only the website is saying it.

Bojan's avatar
Bojan S Community Manager

Hi SERGIO,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Chester's avatar
Chester B Community Member

A hold was put on my account after they asked me to upload my I.D.

 

I think I may have accedentally done this twice and set off some automatic security function. It was not intentional. How do I fix this?

Andrea's avatar
Andrea G Community Manager

Hi Chester,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Markarious's avatar
Markarious S Community Member

What can I do about this? I haven't logged on in about a year but when I tried to submit a proposal this is the message I received. You've reached the maximum number of tries to upload your ID.

What can I do about this?

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Markarious.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
Taylor's avatar
Taylor S Community Member

I have reached the maximum number of tries to upload my ID. But when I go to verify my identity so that I can access all jobs, the contact customer support link doesn't work. 

Joanne's avatar
Joanne P Moderator

Hi Taylor,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Rondy's avatar
Rondy S Community Member

When I try to verify my ID i get this response 'The name on your ID doesn’t match the name on your Upwork account' and it literally matches. I dont understand why this is happening.

Goran's avatar
Goran V Retired Team Member

Hi Rondy,

 

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
Farimah's avatar
Farimah P Community Member

Hello,

 

I just uploaded my photo ID to verify my account but I received this email: 

 

"Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded."

 

It placed my account on hold with no instructions on how to resolve it. Can I know how I can verify my account and remove the hold please?

 

Thank you,

Farimah Pirahmadi

Luiggi's avatar
Luiggi R Moderator

Hi Farimah,

 

I'm sorry to hear you had trouble with the process. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Kaitlyn's avatar
Kaitlyn D Community Member

Hey everyone,

I'm having trouble with ID verification. It looks like some of you have had the same problem. I submitted two forms of ID, but neither of them were accepted. Now it says that I have reached the maximum number of times I can try to verify my ID, and I need to contact customer service... I don't understand, since my ID photos were taken properly and I tried both my license and my passport. I want to start working, so please help!

Thanks

Kaitlyn 

Bojan's avatar
Bojan S Community Manager

Hi Kaitlyn,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Kinjal's avatar
Kinjal K Community Member

I have tried to upload my ID in all the recommended formats, multiple times, to no avail. I have now been locked out of my account and am unable to post for any jobs. This is an official driver's license, so I am not sure why there is an issue. There is also no way to contact support, so it is quite difficult to quickly resolve this issue

Avery's avatar
Avery O Community Manager

Hi Kinjal, 

A member of the team will reach out to you to assist you with your location verification. When the team reaches out to you, you should be able to access your ticket here or directly through your email inbox. 


~ Avery
Kristin's avatar
Kristin K Community Member

Why is my identity still not authorized? I spoke with Renee on a video chat this morning after submitting a photo of my license and was told it was authorized.
Bojan's avatar
Bojan S Community Manager

Hi Kristin,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Marium's avatar
Marium N Community Member

Hi, i can't seem yo verify my account. I have US visa but I don't have a green card. I have tried uploading my passport, home country's driving license etc. Please help me resume my account.
Joanne's avatar
Joanne P Moderator

Hi Marium,

 

One of our team members will reach out and assist you directly in completing the location verification process via a support ticket. Thank you!

 

 

~ Joanne
Upwork
Rodney's avatar
Rodney A Community Member

I'm having issues with Drivers Liscence Verification. I have renewed my liscence, however the california DMV has been closed with covid making everything online, I have not yet received and updated copy of my drivers liscence, but i have records, receipts from the DMV proving my dirvers liscence is valid not expired. Is there a place to submit these documents so i can start trying for jobs? (obviously i'm not going to be uploading these docs to this forum, but if there is a mod or someone i can send them too directly or privately i'm more than happy to do so.)

thank you

rod.

Arthit's avatar
Arthit B Community Member

Hello Rondey, 
There is no way to send your docs personally. 
You can use your passport or Government Verified Photo ID instead of driving liscence. 
I think it would be great to use your passport for verifying on Upwork. 

Andrea's avatar
Andrea G Community Manager

Hi Rodney,

 

Someone from our team will reach out to you via support ticket in order to assist you with your location verification. You can access your ticket here.

 

Thanks!

~Andrea
Katiuska's avatar
Katiuska N Community Member

Need help verifyng my account. Says I have a hold. Uploaded my passport and I'm a US ciitizen.

Nikola's avatar
Nikola S Moderator

Hi Katiuska,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket as soon as possible to assist you further. You can access your tickets on this page.

 

~ Nikola
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