United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Zain,

One of our team members will reach out and assist you directly via a support ticket.

[#3]

Hi, I am trying to create my profile and am having trouble. I am currently on military orders in Sasebo, Japan and am having trouble completing my profile because FPO is not an option for the state in the address verification. How do overcome this problem? Does this website cater to military overseas?

[#4]

Hi Kacy,

One of our team members will reach out and assist you directly via a support ticket.

[#5]

I am so shocked that I cannot talk to someone on the customer service team to help me with an issue. The website is not reading my ID correctly to verify my name, and now I cannot apply for any jobs because it says i've tried too many times. The Help & Support page doesnt work - it keeps just loading back to the main screen no matter what button you push. I need help please!!

[#6]

Hi Bobbi,

I'm sorry to hear you're having trouble with your verification. Someone from our team will reach out to you via support ticket in order to assist you further. 

Thanks!

[#7]

Hi! Was my question removed from the forum? Unfortunately the help &
support page where I am assuming i go to create a ticket, is not working
for me. When I click the area I need help it, it loads back to the exact
page over and over again. Please help

[#8]

Hi Bobbi,

You can check your previous posts by clicking on your name in the upper right-hand corner and going to your profile. I have escalated your concern and one of our agents will be reaching out to you directly in order to assist you.

Thanks!

[#9]

Hi,

I got some issues with uploading my ID for verification. I currently live in New York, but I'm not a US citizen; therefore I don't have any ID from the list(Driver’s License, State ID, Passport, or Green Card). I tried to upload my VISA or EAD card but still can't be verified. Even the non-US job asks me to verify my ID. How do I fix it?

[#10]

Hi Kay,

One of our team members will reach out and assist you directly via a support ticket.

[#11]

I moved to the USA a year ago and I couldn't verify my identity. Now I had my id but I cannot find the link where I can verify my identity. Can somebody help me, please? Thank you

[#12]

Hi Duygu,

One of our team members will reach out and assist you directly via a support ticket.

[#13]

What's the deal? I've tried to load my driver's license 3 times. I get a message something like, "can not be verified at this time. Try again later.

[#14]

Hi Victoria,

One of our agents will reach out and assist you in uploading your ID to verify your location. 

[#15]

Well, I've been waiting! Are you people awake?

I have been waiting months now for someone to help me. I uploaded my Driver's License and for some unexplainable reason, your system won't verify my Driver's License.

[#16]

Hello there, My name is Christopher and I am a 25-year-old, I'm new to this company and I have a question regarding the Government Photo ID card Regulation for identity purposes. I currently don't have any official government-issued photo id cards since I haven't been able to obtain one yet due to financial reasons. however, I do have an original Brith certificate with my full legal name on it and I have multiple bank statements and I also have a Government-issued Medicaid card with my full name and my SSN on it and I could also provide a screenshot of myself as well. but I just don't have a government photo id card to provide would this be an issue or could I provide my birth certificate and my Medicaid card for proof of my identity? - Christopher R. 

[#17]

Hi Christopher,

Someone from our team will reach out to you via support ticket in order to assist you further. You'll be able to access your ticket here.

Thanks!

[#18]

Hi,

I keep trying to verify my ID with the Upwork system, but every time I do, it fails. My State ID is in the vertical format, and as such it doesn't match the systems ID reference. How can I still get verified to work here?

I have no other valid identification at this time.

[#19]

Hi Joseph,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#20]

Hello.
I am living in the USA. I got an EAD card and SSN, but my account has been placed on hold after uploading my card as my ID. I am allowed to work and pay taxes in the USA, but I don't have a green card yet. Is there any way I can verify my ID and my location?

Thanks in advance for your help.

[#21]

Hi Noe,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[#22]

I am having this same issue. Can someone please assist in resolving this issue? 

Getting this error:

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

I have uploaded my driver's license three times but it says that verification failed. 

I need help with this. 

Please help me resolve this issue.

[#23]

Hi LaChrisha,

Our team will reach out to you via ticket as well and will assist you further with your verification. Thank you.

[#24]

I am having this same issue. Can someone please assist in resolving this issue? 

Getting this error:

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

Please help, I'd love to work.

[#25]

Hi Alison,

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#26]

I messed up and accidentally got locked out of the verification process. I got this message: 

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

Please help!

Thank you