United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Mia,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[#3]

Hi Goran, 

The person took 18 hours to respond, and she only restated her original advice, which was completely unhelpful. 

She sent me a link to verify my ID, but it's asking for a utility bill (or similar). I can't provide that, because my mailing address is currently inaccessible due to COVID. What can I do? Can the verification process be "reset" so I just need to provide an ID? 

Thank you.. getting quite frustrated. 

[#4]

Hi Mia,

I can see that one of our agents is already assisting you directly via ticket. The agent will update your ticket to assist you further. 

[#5]

I am having the same issue after submitting a photo of my drivers licence. 

[#6]

Hi Diana,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#7]

I am a Non-US citizen based in Geneseo and own a company registered and operating in the US. I have created a freelancer account in order to create an Agency account on Upwork under the name of my company so we can work on Upwork as well. My company address and address on my account are the same. So, wanted to know what kind of documents I can utilize to verify my ID? As we are willing to bid on 'US Only projects' as well.

Kindly, Upwork moderators and active members help me with this as we are working with a tight deadlines.

[#8]

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Arif L wrote:

I am a Non-US citizen based in Geneseo.

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Do you actually physically live in Geneseo and are currently there? With all the necessary paperwork such as work permits etc? 

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Arif L wrote:

As we are willing to bid on 'US Only projects' as well.

---

Do all your agency members also reside in the USA? (Only those physically living in the USA may work on "US only" projects)

[#9]

Hi Arif,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[#10]

I've taken a very clear picture of my license with proper lighting, DPI, file size, etc yet it keeps telling me it can't identify my identity when uploading the image

[#11]

Hi Josh,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[#12]

I uploaded my drivers license, however, the auto response is I cannot be verified or authenticated.

What is next step to correct.  I don't see any direct contact for support.

Thanks

Robb

[#13]

Hi Robert,

One of our agents will reach out to you via a support ticket and assist you directly in completing the location verification process. 

[#14]

Hello,

I have submitted my DL, but I'm having issues getting it verified. I've sent it a few times now. 

[#15]

Hi Marcella,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#16]

I need some help verifying my identity. I've maxed out the number of tries for the online verification and now I can't even find the link. Can someone help? Thanks,

-Sohaib

[#17]

Hi Sohaib,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[#18]

Cant make proposals cause of I.D. verification.

[#19]

Could someone from Upwork contact me please? I need to open a support ticket. I can't ask for help here as it includes personal information, and none of the 'contact us' buttons are working on my laptop or mobile. Thanks.

[#20]

I have a message on my account telling me to open a ticket but when I click it, it just goes through to FAQs.

[#21]

Martha, you can tell us what your question is. You don't need to specify personal contact information.

[#22]

Yes upwork is not letting me verify my location and I need to talk to them.

[#23]

Thank you for reaching out to us, Sametra and Martha.

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

[#24]

Thanks I submitted the extra documents yesterday. Can you let me know how long it will take to resolve? Thanks.

[#25]

Hi Martha,

If you have any additional questions feel free to follow up directly on your ticket and our team will assist you further. You can access your tickets on this Link. Thank you.

[#26]

Do you know why the system won't upload my driver's license from a USA state?