United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Marcella,

I've shared your concern about completing the location verification process. One of our team members will reach out and assist you directly via a support ticket. 

[#3]

Reached the maximum number of tries to upload your ID. What do I do about this?

[#4]

Hi Alexis,

I've shared your concern with completing the location verification process with our team. One of our team members will reach out and assist you directly via a support ticket. 

[#5]

I tried submitting my driver's license and made sure it was clear, but got rejected and now can't submit to any jobs. Is this the best place to get that fixed? Thank you!

[#6]

Hi Colleen,

I'm sorry to hear you've had trouble with the verification. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#7]

I tried uploading my ID (drivers licenses and am now receiving an error message that I’ve reached the maximum number of tries to upload my ID. It’s saying that I need to contact customer support, but we all know that’s practically non-existent. I also have my first offer pending that I don’t think I can accept until I get my ID verified. So frustrating! Someone help please!

[#8]

Hi Elicia,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#9]

I attempted to submit a U.S. Passport and received a message telling me that my ID could not be verified. I don't understand why this happened as I believe I followed all the instructions as listed, and I want to know how to appeal my case, get verified and remove the hold that has been placed on my account. Is there a way to get some kind of manual verification to double check my ID?

[#10]

Hi Alyssa,

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

[#11]

Nikola,

There is no verification currently being required because when I attempted to verify, the submission failed. I am unable to submit proposals to jobs because the algorithm rejected my passport photo, I have a hold placed on my account, and I am not being given the option to verify properly. I attempted to file a support ticket and was continuously redirected here to the forums instead. How can I get my passport verified and start working?

[#12]

Hi Alyssa,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#13]

Kind of confused...I uploaded a photo of my New Hampshire driver's license and it was rejected. Now I can't upload it again and I received an email restricting access to my upwork account. How do I fix this?

**Edited for community guidelines**

[#14]

Hi Rebecca,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.

[#15]

PLEASE ADVISE

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#16]

**EDIT. not "Location verification". My error actually says "You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support"

And support has not gotten back to me.

[#17]

Hi Kylie,

I checked and can see you were able to submit a support ticket with our team regarding your verification. Please allow some time for our team to review and they will reply directly to your ticket as soon as possible. If you have any questions, feel free to update your ticket with our team as they are the ones who can best assist you. 

Thanks!

[#18]

Hello! can you help me with the following? My profile says that I have tried to verify my identity many times,

this is because I was trying to verify my identity with a US employment permit card

apparently this document was not accepted by upwork, as they only accept driver's license.

I already have my driver's license and could verify without problems. But I don't have the option enabled. Could you help me to enable this option? or to verify my identity via call or web cam.

[#19]

Hi Sue,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#20]

I am having the same issue with "You've reached the maximum number of tries to upload your ID." AFTER I've already been verified via Upwork's video call. My name has the verified badge but I cannot accept a client proposal. 

[#21]

Hi Brian,

I've escalated your concern to our team. One of our agents will reach out to assist you directly via a support ticket in completing your verification process. 

[#22]

I'm tryna  verfiy my ID also I really need help this how Louisiana's ID are shaped. Please help me

[#23]

Welcome to the Upwork Community, Gerald!

As a gentle reminder, please refrain from attaching or posting any personal identifiable information as the Upwork Community is a public forum, and accessible to users who are not logged in on Upwork. 

Regarding your concern, it looks like you are trying to verify your identity. I'll go ahead and share your concern with the Customer Support Team so that they can reach out to you and assist you. 

[#24]

Hi there!

I needed to upload my Driver License for submitting proposals, but I have Tx Driver License and I am only Oxford, PA temporarily.Please check my issue and solve it asap.

Looking forward to hearing from you soon.

Thanks,

Evan

[#25]

Hi Evan,

I've shared your concern with the team. One of our agents will reach out and assist you directly in completing your location verification process. 

[#26]

Because of CoVid, California has suspended issuing driver's licences but are simply extending their life without issuing new cards.

This means that Upwork will not accept my current license because it has an expired date on it.

Am I going to be unable to bid for work until the pandemic is over and done with?