United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Bill,

No worries! We are making exceptions for cases like this. Please try uploading your ID and using 2021 in the expiration date. Our team will review and reach out to you if there are any issues.

Thanks!

[#3]

I can't even begin.  How can I reset this or get my ID verified a different way?

Also, is this "contact customer support" or is there a customer support?

[#4]

Hi Andre,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#5]

Im a freelancer and tried to upload a picture of my my drivers license to verify my ID so I could submit a proposal and it kept saying my ID couldnt be verified and that the names didnt match? my name has an apostrophe so I removed the apostrophe and tried again and it still was unable to verify. I believe my drivers license picture was very clear so I'm not sure what the issue is.

[#6]

Hi Vivian,

I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.

[#7]

I really need help here. I have been trying to set up my Upwork account but it is roadblocking me because my ID card is expired. I tried to schedule an appointment with my local DMV and the next appointment is 4 months out (and they are only accepting appointment only customers). I really want to start working some freelance jobs to supplement my income due to COVID related reasons and to build experience in the digital marketing/video production/ graphic arts departments and this ID issue is a huge roadblock for me. Is there any way I can send a photo of both my ID and my birth certificate to customer support? This whole fiasco is a huge roadblock in my pursuit of freelance work. Thank you for reading my inquiry and I am excited to get a response back. 

[#8]

That's a difficult situation but only Upwork customer service can guide you about that. You can talk to them via live chat and see if they can accept that. 

[#9]

I tried reaching customer service but it was only a bot. I don't know how to reach a live agent.

[#10]

Hi Garren,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.

[#11]

Hello, due to COVID the MVAs in my state were closed (Maryland). My ID is expired but still accepted due to the state of emergency. However, when I scan my ID to begin my account the program will not accept because it is "expired" in the ID. How do you recommend I proceed?

[#12]

Thank you for reaching out to us, Amanda.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

[#13]

Trying to get help verifying myself, says I have too many verification attempts.

[#14]

Hi Troy,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#15]

Hello, I am uploading my driver license but Upwork is not able to verify my ID. Additionally what is the process to use a name different than the one on my ID? For example if your ID says William but you go by Bill. 

[#16]

Hi John,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

You can update your name by going to Settings and using the edit button. You cam try using a common name variation and our team will inform you if it's acceptable. If your name variation is not acceptable, our agent will advise you directly and will suggest editing your Upwork profile name to match your bank or payment account name.

Thank you for reaching out to us. 

[#17]

Hi there, I am trying to verify my ID by uploading a photo of my driver's license. I've made multiple attempts but the system says there's a problem and to try again later. My photo isn't blurry, I haven't edited it, all 4 corners are visible, and it is a PNG. Is there someone that can manually verify it for me as the system seems to be not working?

[#18]

Hi Hannah,

I'm sorry to hear you've had trouble with the verification process. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#19]

So, no matter what I do there is no option to contact customer service. Upwork fails to verify my account, tried everything, and now I have discovered that they have removed their contact customer support option.

[#20]

Hi Matthew,

I checked and it looks like you are referring to completing the location verification process. I've requested the help of our team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.

[#21]

It just shows the 'submit proposal' button as grayed out. 

[#22]

Hi Hannah,

Try re-login and try to submit again, It will be visible then.

[#23]

---

Kamarudheen C wrote:

Try re-login and try to submit again, It will be visible then.

---

No, it will not. That won't verifiy her profile.

[#24]

Hi Hannah

1.do you have enough connects to make proposal?

2. please re-login and refresh your browser .

3. remove cash history on your browser.

4. if it is not working , please constact with upwork support team.

[#25]

Hi Hannah,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#26]

I am not able to change my address and I've moved. Is there anyone I can contact to change this?