Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

United States Location Verification - Unable to do

Active Member
Pranav S Member Since: Mar 24, 2018
1981 of 3,400

Hello,

 

I created new account on upwork last week and asked to verify my location. I tried to do that using my driver license but failed. It was said that the name on my id and my profile name did not match but actually the names were the same. 

Now, i can't even try more becuase i am reached the maximum try limit. I asked about this to the community and received the email from the community that there was a reply to my post but i can't find my topic and reply here. 

Someone please help me.

 

Thanks,

Pranav Shirole

Community Guru
Nina K Member Since: Nov 29, 2017
1982 of 3,400

Hi Pranav,

A member of the team has reset your verification attempts, and you should now be able to again attempt to upload your ID when you log into Upwork. Regarding your previous post in the Community, you can find it among the most recent posts in this thread, to which another moderator has responded to you.

~Nina
Untitled
Active Member
Pranav S Member Since: Mar 24, 2018
1983 of 3,400

Thanks for your support, Nina.

 

Howevery, i am still in doubt if i can verify my id this time because i don't understand the reason why i failed for the last attempts. It was said that the names were not matching and i checked it several times. Please help me how to solve this.

 

Thanks

Active Member
Pranav S Member Since: Mar 24, 2018
1984 of 3,400

Thanks for your support, Nina.

 

Howevery, i am still in doubt if i can verify my id this time because i don't understand the reason why i failed for the last attempts. It was said that the names were not matching and i checked it several times. Please help me how to solve this.

 

Thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1985 of 3,400

Hi Pranav, 


It looks like the team reached out to you the other day about your location verification. I wanted to check if you are still having issues?


-Avery
Untitled
Active Member
Ygorsunny J Member Since: Mar 1, 2018
1986 of 3,400

I'm having trouble verifying my location as well. It keeps failing when I have a good photo.

Community Guru
Nina K Member Since: Nov 29, 2017
1987 of 3,400

Hi Ygorsunny,

Please follow the instructions I posted previously on this page, which outline how to get in touch with customer support so they can assist with the failed verifiction. Thanks!

~Nina
Untitled
Active Member
Tamara M Member Since: Apr 17, 2017
1988 of 3,400
Hello I am also getting the same error"You've reached the maximum number of tries for uploading your ID. Please contact customer support. “
Active Member
Highway G Member Since: Mar 28, 2018
1989 of 3,400

Reached maximum tries as well - No idea why its not accepting my ID

Community Guru
Ryan C Member Since: Feb 3, 2017
1990 of 3,400

Hello Highway,

 

Have you tried sending a ticket to our support team by clicking the Contact Customer Support link in the error message displayed? If you are still having some trouble sending a ticket, please let us know by replying to this post. Thank you!


Untitled
TOP SOLUTION AUTHORS