United States Location Verification - Unable to do

[Bethany C]

I am having trouble with this as well. I uploaded two different photos of my driver's license and the system was unable to get what it needed from the photos. I ended up maxing out the number of alotted tries and when I tried to contact customer service it told me to go to the community for answers.

Can someone please assist me with this issue?

[Ryan C]

Hello Bethany,

I'm sorry to hear that. Have you tried sending us a ticket by clicking the Contact Customer Support in the error message displayed when you try to submit a proposal to a US only job? If you are still having some trouble, please respond here. Thanks!

[Nathaniel M]

I need help with same issue.  Followed instructions and clicked link to submit a request but just sent me here.  Please contact me

[Bojan S]

Hi Nathaniel,

One of our team members will reach out to you directly and assist you further with your verification process. Thank you.

[Whitney L]

I'm experiencing the same problem and need to verify my location as the U.S. Can someone from the UpWork team please contact me?

[James N]

i have this issue also

[Avery O]

Hi James, 

I have shared your account information with the Customer Support Team and they will reach out to you to assist you further with your concern. 

[Lalita B]

Hi 

I have reached the maximum number of tries to upload my ID, so I am trying to generate a Customer servise ticket but could not do , Can someone you help me with verifying my location? 

Thanks

Lalita

[Bojan S]

Hi Lalita,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Casey S]

I am encountering the same thing. Anytime I go to submit to customer support it send me here.