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United States Location Verification - Unable to do

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Active Member
Bethany C Member Since: May 25, 2018
11 of 4,324

I am having trouble with this as well. I uploaded two different photos of my driver's license and the system was unable to get what it needed from the photos. I ended up maxing out the number of alotted tries and when I tried to contact customer service it told me to go to the community for answers.

 

Can someone please assist me with this issue?

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Community Guru
Ryan C Member Since: Feb 3, 2017
12 of 4,324

Hello Bethany,

 

I'm sorry to hear that. Have you tried sending us a ticket by clicking the Contact Customer Support in the error message displayed when you try to submit a proposal to a US only job? If you are still having some trouble, please respond here. Thanks!


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Active Member
Nathaniel M Member Since: Feb 6, 2019
13 of 4,324

I need help with same issue.  Followed instructions and clicked link to submit a request but just sent me here.  Please contact me

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 4,324

Hi Nathaniel,

 

One of our team members will reach out to you directly and assist you further with your verification process. Thank you.


~ Bojan
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Active Member
Whitney L Member Since: Apr 26, 2019
15 of 4,324

I'm experiencing the same problem and need to verify my location as the U.S. Can someone from the UpWork team please contact me?

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Active Member
James N Member Since: Mar 2, 2020
16 of 4,324

i have this issue also

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
17 of 4,324

Hi James, 

I have shared your account information with the Customer Support Team and they will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Lalita B Member Since: Mar 25, 2020
18 of 4,324

Hi 

I have reached the maximum number of tries to upload my ID, so I am trying to generate a Customer servise ticket but could not do , Can someone you help me with verifying my location? 

 

Thanks

Lalita

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
19 of 4,324

Hi Lalita,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Casey S Member Since: Feb 21, 2019
20 of 4,324

I am encountering the same thing. Anytime I go to submit to customer support it send me here.