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United States Location Verification - Unable to do

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2001 of 4,003

Hi Jayon,

 

We do not accept any temporary documents. 


-Joanne
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Active Member
Pranav S Member Since: Mar 24, 2018
2002 of 4,003

Hello,

 

I created new account on upwork last week and asked to verify my location. I tried to do that using my driver license but failed. It was said that the name on my id and my profile name did not match but actually the names were the same. 

Now, i can't even try more becuase i am reached the maximum try limit. I asked about this to the community and received the email from the community that there was a reply to my post but i can't find my topic and reply here. 

Someone please help me.

 

Thanks,

Pranav Shirole

Community Guru
Nina K Member Since: Nov 29, 2017
2003 of 4,003

Hi Pranav,

A member of the team has reset your verification attempts, and you should now be able to again attempt to upload your ID when you log into Upwork. Regarding your previous post in the Community, you can find it among the most recent posts in this thread, to which another moderator has responded to you.

~Nina
Active Member
Pranav S Member Since: Mar 24, 2018
2004 of 4,003

Thanks for your support, Nina.

 

Howevery, i am still in doubt if i can verify my id this time because i don't understand the reason why i failed for the last attempts. It was said that the names were not matching and i checked it several times. Please help me how to solve this.

 

Thanks

Active Member
Pranav S Member Since: Mar 24, 2018
2005 of 4,003

Thanks for your support, Nina.

 

Howevery, i am still in doubt if i can verify my id this time because i don't understand the reason why i failed for the last attempts. It was said that the names were not matching and i checked it several times. Please help me how to solve this.

 

Thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2006 of 4,003

Hi Pranav, 


It looks like the team reached out to you the other day about your location verification. I wanted to check if you are still having issues?


-Avery
Untitled
Active Member
Ygorsunny J Member Since: Mar 1, 2018
2007 of 4,003

I'm having trouble verifying my location as well. It keeps failing when I have a good photo.

Community Guru
Nina K Member Since: Nov 29, 2017
2008 of 4,003

Hi Ygorsunny,

Please follow the instructions I posted previously on this page, which outline how to get in touch with customer support so they can assist with the failed verifiction. Thanks!

~Nina
Active Member
Tamara M Member Since: Apr 17, 2017
2009 of 4,003
Hello I am also getting the same error"You've reached the maximum number of tries for uploading your ID. Please contact customer support. “
Active Member
Highway G Member Since: Mar 28, 2018
2010 of 4,003

Reached maximum tries as well - No idea why its not accepting my ID

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