United States Location Verification - Unable to do

[Charles C]

I tried to upload my ID but it won't work. It says I tried to upload an unsupported ID. Florida recently changed their driver's license template and the new design probably isn't in the database. Customer support doesn't exist, I get re-directed here. What can I do?

[Vladimir G]

Hi Charles,

Please select a job which includes a US location requirement > use the "contact customer support" link at the top of the preview page and you'll be able to submit a support ticket and receive assistance from our team. Thank you.

[Michael R]

I do not get a link for customer support.  Every time I upload my photo it says it isn't able to verify it.  I am also in Florida and I think the problem is that our new layout lists our last name first on the license.  Can someone please contact me and advise what to do?

[Nina K]

Hi Michael,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

[Samuel L]

hi i've tried to upload my ID and its not being accepted. 

[Ryan C]

Hello Samuel,

Can you please send us a ticket by clicking the Contact Customer Support link in the error displayed when you submit proposals to US only jobs? Thank you!

[Charlie M]

My ID was not accepted so I cannot submit new proposals. I was told to contact customer service because my account is on hold. There is no contact information for customer service. 

[Avery O]

Hi Charlie, 

Please click on a job post with a U.S. location requirement. You should see the "Contact Customer Support" link on top of the job post, and should be able to contact the Customer Support Team directly from there. 

[Natalie G]

I am also having this problem. 

[Bojan S]

Hi Natalie,

Thanks for reaching out to us. Please select a job that includes the US location requirement > check the notification at the top of the page and select the "contact customer support" link in the message, which will allow you to directly contact Customer Support regarding your verifying process. Thank you!