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United States Location Verification - Unable to do

Active Member
Charlie M Member Since: Jun 11, 2018
2051 of 3,914

My ID was not accepted so I cannot submit new proposals. I was told to contact customer service because my account is on hold. There is no contact information for customer service. 

Avery O Moderator Member Since: Nov 23, 2015
2052 of 3,914

Hi Charlie, 

Please click on a job post with a U.S. location requirement. You should see the "Contact Customer Support" link on top of the job post, and should be able to contact the Customer Support Team directly from there. 


Contact CS.png

Active Member
Natalie G Member Since: Jun 13, 2018
2053 of 3,914

I am also having this problem. 

Bojan S Moderator Member Since: Mar 9, 2018
2054 of 3,914

Hi Natalie,


Thanks for reaching out to us. Please select a job that includes the US location requirement > check the notification at the top of the page and select the "contact customer support" link in the message, which will allow you to directly contact Customer Support regarding your verifying process. Thank you!

~ Bojan
Active Member
Shruti M Member Since: Jun 14, 2018
2055 of 3,914

 I live in U.S. and I have U.S. Employment Authorization card but none of the listed documents( viz. state issued driver's license, ID card, green card, or United States passport.) for location verification. What do I do? I have driver's instruction permit and I will only get my license in the next month.

Community Guru
Ryan C Member Since: Feb 3, 2017
2056 of 3,914

Hello Shruti,


Unfortunately, the only allowed documents are US driver's license, US Passport, State ID or green card. You can still submit proposals to those jobs without US location requirements. Thank you!

Active Member
Michael E Member Since: Jun 24, 2018
2057 of 3,914

I cant verify my location. Greencard expired even tho i have a one year extension running... please help. 

Community Guru
Jo-An B Member Since: Aug 2, 2016
2058 of 3,914

Hi Michael,

One of our team member will reach out to you via ticket. Please respond directly to that ticket and post any questions you have. Thanks.

~ Jo-An

Active Member
Christina N Member Since: Jun 28, 2018
2059 of 3,914

I'm having the same issue! NYS enhanced Drivers License can't be verified. Probably because it shows Last Name above First name. Help

Goran V Moderator Member Since: Mar 24, 2017
2060 of 3,914

Hi Christina,

One of our customer support agents will reach out to you directly and assist you further, thank you!