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United States Location Verification - Unable to do

cryptochomp
Active Member
Charles C Member Since: May 21, 2018
2091 of 5,111

I tried to upload my ID but it won't work. It says I tried to upload an unsupported ID. Florida recently changed their driver's license template and the new design probably isn't in the database. Customer support doesn't exist, I get re-directed here. What can I do?

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2092 of 5,111

Hi Charles,

 

Please select a job which includes a US location requirement > use the "contact customer support" link at the top of the preview page and you'll be able to submit a support ticket and receive assistance from our team. Thank you.

Untitled
msrich1016
Active Member
Michael R Member Since: May 23, 2018
2093 of 5,111

I do not get a link for customer support.  Every time I upload my photo it says it isn't able to verify it.  I am also in Florida and I think the problem is that our new layout lists our last name first on the license.  Can someone please contact me and advise what to do?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2094 of 5,111

Hi Michael,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

 

~Nina
samueltlogan
Active Member
Samuel L Member Since: Jun 6, 2018
2095 of 5,111

hi i've tried to upload my ID and its not being accepted. 

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
2096 of 5,111

Hello Samuel,

 

Can you please send us a ticket by clicking the Contact Customer Support link in the error displayed when you submit proposals to US only jobs? Thank you!


Untitled
ccmeador
Active Member
Charlie M Member Since: Jun 11, 2018
2097 of 5,111

My ID was not accepted so I cannot submit new proposals. I was told to contact customer service because my account is on hold. There is no contact information for customer service. 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2098 of 5,111

Hi Charlie, 

Please click on a job post with a U.S. location requirement. You should see the "Contact Customer Support" link on top of the job post, and should be able to contact the Customer Support Team directly from there. 

 

Contact CS.png


~ Avery
Upwork
mktgconsult
Active Member
Natalie G Member Since: Jun 13, 2018
2099 of 5,111

I am also having this problem. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2100 of 5,111

Hi Natalie,

 

Thanks for reaching out to us. Please select a job that includes the US location requirement > check the notification at the top of the page and select the "contact customer support" link in the message, which will allow you to directly contact Customer Support regarding your verifying process. Thank you!

~ Bojan
Upwork
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