I have the same issue, maximum number of upload attempts for ID and now I'm locked out. It doesn't give me the option to e-mail support, only to ask in the community.
You've reached the maximum number of tries to upload your ID. Please contact customer support.
it keeps telling me to contact customer support but there is no way in the site to submit or contact customer support. what kind of support is this????
The only option is to submit on a forum or talk to a bot which is no help. why isn't there a phone number or at least a direct chat?
and when I click the contact customer support it just redirects me to the community at the end? so there is no way to even submit a ticket. . .
one of the most frustrating support experience I've had
Hi Taylor and Raphael,
We'll have one of our agents reach out to you directly via support tickets and assist you further with your verification processes, thank you for reaching out to us.
I am trying to verify my identity by uploading my green card (permanent resident card), but the system will not recognize it. My pictures fit the format instructions perfectly. I've tried many times and now Upwork says I have reached the maximum number of attempts. I was told to contact customer service, but the button only brought me to this community forum. I have already tried the trick to find a US-only job and contact support that way. It did not work. There was no support button for me to find. How can my ID be verified?
Hello, I tried to upload my driver's license to verify an identity.
But I got an error like "unsupported type of id".
Is the driver's license supported?
Please help me.