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United States Location Verification - Unable to do

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2221 of 2,683

Hi Ethan,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
Teco G Member Since: Feb 20, 2019
2222 of 2,683
 
Active Member
Madison F Member Since: Feb 20, 2019
2223 of 2,683

What do I do now? It locked me out.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2224 of 2,683

Hello Teco, Madison, and Frederick,

 

We'll have one of our agents reach out to you via support tickets to assist you with your verification processes, thank you for reaching out to us. 

~ Bojan
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Active Member
Frederick N Member Since: Feb 20, 2019
2225 of 2,683

My ID has my full nam including my middle name. 

I was told to contact customer service and it has brought me here. 

Can you guys email me or contact my phone so this can taken care of please. 

Very stressful not being able to contact you guys directly. 

Active Member
Taimoni K Member Since: Feb 20, 2019
2226 of 2,683

Upworks won't accept my ID. I've tried different angles and such, but it refuses to accept it as ID Verification. 

Active Member
Charles C Member Since: Feb 20, 2019
2227 of 2,683

I tried to upload my ID for the verification process and for whatever reason it wouldnt accept it. The picture adhered to the guidelines and was not altered at all. Now I cant really do anything on my account or get in contact with anyone who can really help resolve the issue. What can I do about this?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2228 of 2,683

Hi Taimoni and Charles,

 

One of our team members will reach out to you directly via support tickets to assist you with your verification processes. 

~ Bojan
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Active Member
Casey P Member Since: Feb 20, 2019
2229 of 2,683

I am trying to figure out to resubmit my drivers license. It failed when I uploaded it the first time and I now realize that the addresses don't match becasue we recently moved. Can I get any help with this?? 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2230 of 2,683

Hi Casey,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process, thank you for reaching out to us.

~ Bojan
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