I am having trouble verifying my ID. It says the name does not match my profile, but it does. It also says I have reached the maximum number of attempts to verify my ID.
Help! Thanks in advance.
I exhausted attempts at uploading my driver's license (image wasn't clear), and now at the top of my profile it says "You've reached the maximum number of tries to upload your ID. Please contact customer support." So I tried that but I keep going in circles. Could someone please assist me? thank you!
I am unable to verify my ID. I click the verify my ID button on the app and it took me to another job screen multiple times, then said I was unable to attempt to verify anymore. please assist.
hello avery. is there a link you can send me to make this id verification easier? Its been 2 days and I cant find a support email or any help with my problem and its very frustrating and time consuming. I receive a message that says I tried to verify too many times and to contact support. But where is support? all i see is a chatbot that isnt helpful. Please help!!
Whenever I try to upload my driver's liecense for ID verification I get an error, and now it says "You’ve reached the maximum number of tries for uploading your ID."
I couldn't find a customer service email to contact Upwork directly, please help.
Hi Keith, De'Ante, and Juan,
I've escalated your account information to our support team.
One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Thank you for reaching out to us.