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United States Location Verification - Unable to do

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2671 of 3,300

Hi Ndgo,

 

One of our team members will reach out to you via ticket and assist you further with your verification, thank you.


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Active Member
Rebecca L Member Since: Mar 15, 2019
2672 of 3,300

Hello!

 

I am having trouble verifying my ID. It says the name does not match my profile, but it does. It also says I have reached the maximum number of attempts to verify my ID.

 

Help! Thanks in advance.

 

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2673 of 3,300

Hi Rebecca,

 

One of our team member will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Jill R Member Since: Mar 15, 2019
2674 of 3,300

I exhausted attempts at uploading my driver's license (image wasn't clear), and now at the top of my profile it says "You've reached the maximum number of tries to upload your ID. Please contact customer support." So I tried that but I keep going in circles. Could someone please assist me? thank you!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2675 of 3,300

Hi Jill,

 

One of our team members will reach out to you directly via ticket and assist you further with this. Thank you.

~ Bojan
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Active Member
De'Ante C Member Since: Mar 15, 2019
2676 of 3,300

I am unable to verify my ID. I click the verify my ID button on the app and it took me to another job screen multiple times, then said I was unable to attempt to verify anymore. please assist.

Active Member
Keith N Member Since: Mar 15, 2019
2677 of 3,300

hello avery. is there a link you can send me to make this id verification easier? Its been 2 days and I cant find a support email or any help with my problem and its very frustrating and time consuming. I receive a message that says I tried to verify too many times and to contact support. But where is support? all i see is a chatbot that isnt helpful. Please help!!

Active Member
Juan G Member Since: Mar 15, 2019
2678 of 3,300

Whenever I try to upload my driver's liecense for ID verification I get an error, and now it says "You’ve reached the maximum number of tries for uploading your ID."

 

I couldn't find a customer service email to contact Upwork directly, please help.

Active Member
Kevin D Member Since: Jan 28, 2019
2679 of 3,300

Hello Juan,  

 

Sorry that your running into issues!   I have had good experiences in the past with upwork support.   You can reach out to the them at the bottom of this page: https://support.upwork.com/hc/en-us

 

there may also be some self help articles available at the same link.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2680 of 3,300

Hi Keith, De'Ante, and Juan,

 

I've escalated your account information to our support team.

 

One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

 

Thank you for reaching out to us.

~ Bojan
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